Inbound Sales and Service Representative

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Inbound Upgrade Specialist - Remote Position

Starting Pay: $17.75/hour + Uncapped Commission
Schedule: Monday-Friday | No Weekends
Training: Paid, 4-5 Weeks | Monday-Friday, 8:00 AM - 4:30 PM MT
Location: Remote - (See location restrictions & equipment requirements below)

Launch Your Sales Career with a National Leader in Smart Home Solutions

At Vivint, our purpose is simple: to power a brighter future together-safe, smart, and sustainable. Our Inbound Revenue Sales Specialists play a key role in helping existing customers unlock the full value of their Vivint systems by offering tailored equipment upgrades, assisting customers in moving their home, smart savings packages, and personalized protection plans.

If you're driven, coachable, and love turning great conversations into even better outcomes-you'll thrive here. With uncapped earning potential and a high-energy, supportive culture, this is your opportunity to build a real career in sales.

A Day in the Life:

Our sales representatives take inbound phone calls from our existing customers to help fix concerns, and to offer upgrades, help customers moves, and educate them on exclusive offers that are available to them. Successful Sales Representatives determine customer needs and provide a white-glove experience from sale to installation while balancing the customer experience and correcting potential customer concerns.

As an Inbound Revenue Sales Specialist, you will be responsible for resolving troubleshooting issues and concerns of the customer via an upgrade, maintaining all Customer Solutions metric targets, and convincing customers who are eligible to get back into contract. As such you will need to learn the internal process of troubleshooting and our proven sales process and approach.

Top Performers Make $70K+

• Base Pay: $17.75/hour
• Uncapped commission structure
• Average earnings: $55K+
• Top performers in Inbound Revenue earn $70,000+ annually (commission + base pay)

Training Schedule (4-5 weeks)

• Tier 1 training and nesting - basic panel and sensor troubleshooting. (3 weeks)
• Upgrades Sales training and nesting - Sales Process and offers. (1-2 weeks)
• Based upon your progression in the troubleshooting tiers, you will be eligible to increase your access to other tiered Upgrades and Moving calls as you demonstrate your ability on the sales and service aspects listed below. This includes:
• Tier 2 Upgrades calls
• Tier 3 Upgrades calls
• Moving Customers

What You'll Do (Sales)

Speak with inbound calls-current Vivint customers-looking for troubleshooting assistance or help relocating their systems

• Use proven sales flows to identify needs and offer the best-fit upgrades and moving options
• Sell Vivint Protection Program (VPP), and offercross-sells like insurance and solar energy plans referrals.
• Generate referrals by offering exclusive rewards to customers who share Vivint with friends and family
• Educate customers on the full value of Vivint's smart ecosystem with clear, persuasive communication
• Maintain consistent sales performance and hit key metrics like Installed Sales and installed revenue per call.
• Provide a white-glove experience from sale to installation
• Display grit, resilience, and adaptability to stay competitive and push through challenges
• Stay up to date with continuous learning on products, techniques, and sales industry trends

Customer Support & Service (30%)

• Assist customers in relocating Vivint systems when moving to a new home
• During troubleshooting calls, maintain a customer-first attitude and help them resolve issues with or without the upgrade.
• Provide a World-Class Customer Service experience on every call.
• Ensure policy compliance, ethical standards, and customer satisfaction on every call
• Meet availability requirements to ensure you're ready to serve incoming customers
• Support Vivint's compliance training, documentation, and company-wide standards for integrity and service

What We're Looking For

• Prior sales experience preferred but not required
• Strong communication, resilience, and coachability
• Proficient in typing (35+ wpm) and using software, databases, and call scripts
• A growth mindset and eagerness to learn and evolve

Remote Work Requirements

You must:

• Be at least 18 years old
• Not reside in: CA, CO, CT, DC, KY, ME, NJ, NY, or WA
• Have a quiet, private, distraction-free workspace
• Not be the primary caregiver for children, others, or pets during working hours

You must also provide your own equipment:

• A Windows 10 PC or laptop with at least 16GB RAM (Macs, tablets, and Chromebooks are not compatible)
• A USB wired headset with microphone
• A working webcam
• Reliable, wired internet with minimum speeds of 25 Mbps download / 25 Mbps upload

Why Join Vivint?

• Nationally recognized brand & award-winning company culture
• Uncapped commission and clear career advancement opportunities
• No cold calls - all inbound or eligible existing customers
• Flexible schedule & work-from-home freedom
• Supportive team culture with real earning potential and long-term growth

Ready to Build a Career That Pays for Your Performance?

Apply today and become a top earner with Vivint's elite Upgrade Sales Team!

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.