Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio.
Telhio's mission is to be a trusted financial partner, committed to serving our community with integrity, care and commitment. Every interaction with our members is guided by these core values. We foster a culture of accountability, respect, and inclusivity-embracing diverse perspectives and actions to strengthen our organization, Board of Directors, staff, and membership.
Position Summary:
The AVP Commercial Loan Processing Manager coordinates the daily administrative function of the Business Services department for all business loans including but not limited to commercial real estate, commercial & industrial, lines of credit, and government guaranteed loans. Through staff development, adherence to pertinent policies, and creation of loan procedures, the Manager is responsible for the overall oversight and soundness of any government guaranteed lending programs that Telhio participates in, such as SBA 7(a), SBA Express, SBA 504, and the SBA Working Capital Pilot Program. The manager is responsible for training, developing, and managing a team of Commercial Loan Closing Specialists. In this role, the Manager is also responsible for loan documentation, verification of due diligence work, and administration of loan files. Additional responsibilities may include attending community events as a representative of the Business Services Team.
Responsibilities:
Government Guaranteed Loan Oversight Key Responsibilities:
- Ensure all government guaranteed loans are eligible for the selected program and closed in compliance with the corresponding SOP and/or policy.
- Ensure the overall soundness of the credit union's government guaranteed lending programs through management of policy and staff compliance with all procedures.
- Ensure accuracy and completeness of all documents submitted to SBA.
- Collaborate with Asset Protection team to ensure all SBA liquidation activities are conducted in accordance with SBA Servicing SOP.
- Address questions from the SBA or internal staff regarding program eligibility requirements.
- Act as the primary point of contact for all SBA audits and/or risk-based reviews.
Workflow Management Key Responsibilities:
- Oversee business loan processing workflow to ensure compliance with all requirements.
- Draft and review loan documentation, conducting due diligence with third-party professionals, including appraisers, environmental specialists, title companies, and attorneys.
- Coordinate and confirm greeting meetings with Loan Officers.
- Review borrower operating agreements to verify loan signing authority.
- Ensure loan documentation is accurate, complete, and thoroughly aligned with approval conditions before closing.
- Maintain compliance with Telhio's Member Business Loan Policy, SBA SOP, loan settlement statement, and all applicable policies and procedures.
- Organize and structure loan file documents in the proper order.
Quality Control Key Responsibilities:
- Confirm that Pre-Closing Quality Control documentation is properly filed.
- Ensure loans are accurately documented and booked in alignment with credit approvals.
- Verify that credit approvals and loan closings adhere to the credit union's policies and procedures.
Qualifications:
- High School Diploma or Equivalent
- Bachelor's degree Finance, Accounting, Business, Economics, Business/Administration, Management, Statistics.
- Required Experience (7 years minimum)
- Expertise in credit and compliance matters.
- Strong operational experience with a deep understanding of processes.
- Proven leadership in people management, team development, and motivation.
- Solid credit knowledge with expertise in collections.
- Comprehensive understanding of general banking practices, procedures, and the Business Unit's distribution network.
- In-depth knowledge of Commercial Banking, including its products, services, and value proposition.
- Commercial Loan Processing.
- SBA Lending Experience.
- SBA Standard Operations and Loan Policy Procedures.
- Laser Pro System.
- Sageworks and Abrigo Commercial Loan Systems.
What you will earn:
- Competitive pay
- Opportunity to earn incentive pay
- Benefits: several medical plan options, dental, free vision, free life and free disability insurance
- Additional financial incentive programs for employees enrolled in our insurance
- 6% matching and immediately vested 401(k) plan
- Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
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Telhio Credit Union
paid holidays, 401(k)
Jun 05, 2025