Customer Advocate II
 Health Care Service Corporation | |
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
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 United States, Tennessee, Nashville | |
 Jun 05, 2025 | |
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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Summary:The Cigna Supplemental Benefits (CSB) Agent Resource Center (ARC) Representative is responsible for being well versed in the rules and regulations of Medicare and Medicare Supplement insurance plans, handling Underwriting, as well as Commission/Compensation inquires. The representative will handle incoming requests of a varying nature and must be ready to quickly use resources in order to accurately provide the information being requested. The Representative reviews submitted applications and must interpret notations left by the New Business division and present the information to the callers (either agents or applicants.) The Representative is familiar with Commissions payments and schedules in order to assist with agent's inquiries regarding their compensation. The representative will assist other members of the team with complex issues. Job Responsibilities: *Receives requests via telephone regarding Insurance application status and Commissions. *Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance. *Performs research to respond to inquiries and interprets notifications to determine most effective response. *Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. *Schedule may vary based on needs of business but core working hours are: Monday-Friday 8-5:30 CST *Performance determined on may factors including phone metrics and quality assurance scores. Minimum Qualifications: *Associate's Degree and/or 2+ years' work experience in customer service- call center preferred *Previous work experience in customer service required *Ability to handle complex customer issues in a professional and calm manner *Bilingual Spanish/English preferred. JOB REQUIREMENTS: *High school diploma OR GED. *1 year customer service experience in a health care or health insurance environment. *Experience evaluating customer situations, making decisions, and responding quickly to questions. *Data entry and/or typing experience. *Interpersonal, verbal and written communication skills and independent decision making skills. *Analytical and organizational skills. *Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: *1 years customer service experience. *6 months data entry experience in an office environment. *Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. *Knowledge of medical terminology and anatomy. *Referral preference given to applicants able to take and meet testing criteria. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan. HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$17.75 - $27.83 | |