Technical Product Program Manager

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Job title: Technical Product Program Manager

Description:

As the Technical Product Program Manager, Program Management - Managed Services, you will play a crucial role in enhancing organizational capabilities and driving business transformation. You will oversee a portfolio of projects and operations, focusing on strategic gaps and business needs. Collaborating with leadership, you will identify strategic gaps, consult on business needs, and evaluate existing capabilities to inform strategic decisions. You'll be responsible for developing and implementing comprehensive people plans and processes, establishing new ways of working, and building capabilities.This Service Leader serves as a key technology partner for the PSaS CIO, and focal leader for multi-disciplinary technology initiatives serving this business unit.

This position is responsible for ensuring that technology products and client services are operationally aligned with industry best practices, optimized for efficiency, and positioned to support the organization's strategic goals. The ideal candidate will be a change agent with a deep understanding of technology program management best practices, product and platform services, and a proven track record of leading technology service improvement initiatives.

Key Responsibilities

Program Management

• This role involves comprehensive resource management, ensuring optimal utilization across projects while balancing demands with availability
• Additionally, the position requires conducting thorough portfolio analysis to identify trends, opportunities, and areas for improvement, providing actionable recommendations based on data insights
• Utilize PlanView software to create and manage portfolio-level data, visualizations and dashboards that provide insights into project performance, resource allocation, and strategic alignment
• Manage resource allocation and management across projects, ensuring optimal utilization
• Create long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Play a pivotal role in program management activities and long-term initiative planning and collaboration across the PSaS organization
• Ensure compliance with governance frameworks and compliance controls to ensure adherence to best practices, regulatory requirements, and industry standards within technology services.

Vendor Management and Managed Services

• Maintain relationship with vendors and Managed Service Providers (MSP), ensuring the effective delivery of outsourced services and solutions in line with established KPIs, KRAs, SLAs, performance guarantees and other metrics.
• Develop and maintain professional relationships with third parties, centers of excellence, and owners of various information systems to resolve complex issue and improve service delivery.
• Manage and appropriately escalate delivery impediments, risks, issues, and changes tied to the engineering programs/initiatives to the stakeholders
• Lead strategic and tactical sourcing initiatives for IT outsourcing services, including:
  • Software development lifecycle activities
  • Product development
  • Testing and test automation
  • Production support and maintenance
• Manage market tenders, including drafting and launching RF(x) processes and evaluating supplier selections with cross-functional teams
• Partner with HR, Legal, Finance, Procurement, and other stakeholders to complete work as appropriate; serving as a single point-of-contact for projects
• Guide senior leadership in driving continuous improvement in service delivery through regular review and optimization of processes and tools.

Strategic Partnership

• As a Technical Program Manager, use technical expertise to lead and manage complex, multi-disciplinary programs from start to finish
  • Collaborate with portfolio leads, product leads, and other stakeholders is essential to identify training needs and create training plans that address those needs
• Cultivate continuous improvement in technology programs, focusing on enhancing efficiency, reliability, and user satisfaction.
• Establish strong relationships across both business and technology leadership; engage and align key stakeholders; establish cadence and agenda for key leadership meetings.
• Own and create content for Quarterly Business Review (QBR) and Management Business Review (MBR) as appropriate with relevant information to executive leadership

Critical Skills

• Strong knowledge of ITIL or similar service management frameworks.
• Experience in corporate accounting and finance
• Manage financial tasks, such as budget reconciliation, accounting, and data analysis
• Experience with industry standard tools like (but not limited to) Jira, Workday and Planview
• Excellent influencing skills, with experience delivering solutions in a changing environment.
• Work closely with third-party managed services providers and internal teams.
• Managing financial statements on a transactional level along with sharing guidance for requisition & invoicing
• Collaborate globally to achieve targets on throughput and accuracy
• Strong interpersonal skills, ability to navigate through a complex and matrixed organization
• Demonstrated ability to provide thought leadership, think strategically, and influence cross-functionally.
• Outstanding relationship skills with strong executive presence.
• Excellent presentation and communication skills (written and verbal). A natural storyteller with the ability to pull together observed insights, leadership feedback, data and insights into easy-to-follow presentations and artifacts.

Minimum Qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• A total of 15+ years of technology program management experience
• Atleast 7+ years of diversified leadership, planning, communication, organization and people motivation skills.
• Proven track record of managing large-scale technology platform and product services programs in a global organization.
• 10+ years of experience in managing large transformative engagements
• 8+ years' experience managing people with 2+ years of managing multiple managers/teams
• Basic experience in software development or programming lifecycle with the ability to read and recommend changes.
• Proficient in Microsoft Excel and other Microsoft Office products
• Experience with Azure, Google Cloud, and cloud specific PaaS and SaaS solutions

Education

• Bachelor's degree in information technology, Computer Science, Business Administration, or related field (or equivalent experience);
• Advanced degree or professional certifications in program management or related areas preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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