Automation Lab Network Technician

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Rockwell Automation University (RAU) School of Technology is a team that serves all of Rockwell Automation by building the competency level of hands-on technical resources. Roles within RAU can provide you with exciting opportunities:

• Exposure to different Business Units and the latest RA technology

• Opportunity to explore, innovate, and implement tools related to remote labs, e-Learning, video production, and more

• Opportunity to help influence the careers of others through programs like the Engineer in Training Program (EIT), Authorized Service Providers (ASP), Academy of Advanced Manufacturing (AAM), and our Leadership Development Program (LDP)

• Opportunity to support ongoing technical content development for hands-on audiences and interact with RA technical and solution consultants, field service and remote support engineers, project engineers, end-users, distributor specialists, certified system integrators, and more

• Working with other groups within Lifecycle Services, such as Remote Support (RSS), Global Portfolio Engineering (GPE), and Project Engineering

• Learning with support from network engineers to administrate and maintain the system with the opportunity to grow into more responsibility over time

The Automation Lab Network Technician is responsible for managing 10+ physical labs, classrooms, and server rooms in Mayfield Heights, Ohio. You will work with RAU supervisors and Subject Matter Experts (SMEs) from RAU, RSS, GPE, and more to maintain servers and other networking equipment to support training classes, ongoing development, and testing efforts. Larger projects will include hardware installation for major room upgrades. Onsite support may be required on a daily basis to help troubleshoot servers alongside remote engineers or during events including escorting students in the building, working with facilities and security, being physically present when an SME is remote, and so on.

You will report to our RAU Ongoing Competency Supervisor, and be based onsite in Mayfield Heights, OH.

Course & Lab Preparation Tasks:

• Troubleshoot hardware / software / firmware issues related to the set up

• Assist with re-imaging and completing initial computer setup tasks associated with new set of incoming students

• Copy virtual images to computers (verification to be done by SMEs)

• Prepare audio / visual systems, etc.

Onsite Support for Running Courses / Tests / Lab Work:

• Provide onsite troubleshooting for physical hardware or network issues

• Provide troubleshooting for remote hardware labs working with the SME and virtual platform team

• Provide a range of onsite course support to the team - tasks may include escorting students in the building, working with facilities and security, being physically present when an SME is unavailable

Larger Projects:

• Complete specific projects to revamp entire spaces, including the installation of new networking equipment and/or related infrastructure

• Troubleshoot hardware / software / firmware issues related to installation and upgrades

• Provide detailed documentation of updates and changes (CAD, etc.)

Ongoing Tasks:

• Manage and improve the lab networks, growing into the responsibility of overall server management and care

• Network administration and troubleshooting

• Act as lab captain and work through audits to meet facility requirements

• Perform scheduled routine maintenance checks of lab room equipment and program applications

• Create and maintain lab room documentation including CAD files

• Communicate hardware replacement or repair needs to leadership

• Request shopping carts for hardware

The Essentials - You Will Have:

• High School Diploma or GED

• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening

• The ability to travel 10% of the time

The Preferred - You Might Also Have:

• CCNA Certification or equivalent experience

• Associates degree or equivalent training and experience

• A minimum of three years of demonstrated experience in IT or with networking systems

• VMWare Certified Professional (VCP) or equivalent experience

• Experience with cloud infrastructure and/or virtualization software

• Experience with server firmware management and hypervisor patch management

• Willingness to learn the ability to wire and install electrical equipment with a User Manual and follow safe electrical work practices

• Knowledge of general products, including controllers, motors, networks, safety and I/O

• Experience with Rockwell Automation core software, including RSLinx, RSLogix 5000, Studio 5000, Connected Component Workbench, FactoryTalk View ME/SE and ViewDesigner

• Lead projects, including coordination with 3rd party vendors

• A desire and ability to new learn new products/technologies outside current areas of expertise

What We Offer:

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Onsite #LI-LH2

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.