Product Operations Associate (MTO) - West Elm

About the team

The Product Operations team supports the end-to-end product lifecycle from SKU creation and maintenance through eCommerce data management and product launch through the development and implementation of new business processes.

Responsibilities

• Manage tasks and projects related to Drop Ship (DS) and Made to Order (MTO) SKU creation, and CGI imagery requests for West Elm brand
• Communicate prioritization of requests and changes between cross functional teams, and maintain status of open issues
• Partner with merchandising, product development, content production, and eCom partners to facilitate launch of new items
• Coordinate cost request template creation and completion, and execute cost or price changes as needed
• Manage database of item attributes used for SKU creation, and identify and resolve data discrepancies
• Maintain all made to order SKU flags and indicators, and act as subject matter expert for SKU setup and maintenance
• Assist with cross-functional projects, process changes, system upgrades, and reporting by having a holistic view of the product lifecycle and merchandising systems
• Work with cross functional teams to perform data scrubs and other administrative duties that prioritize integrity of data
• Collaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processes

You...

• Love to collaborate cross functionally, you have an innate willingness to dig in and contribute with your team
• Are self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environment
• Are a true business owner; comfortable with quick decision making and calculated risk taking
• Think innovation is critical in a business environment and supports others in creative thinking
• Can oversee granular details and big-picture issues and pride yourself on the quality of your work
• Eager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processes

Criteria

• 2+ years of experience in eCommerce, merchandising, or retail operations
• Strong time management and communication skills
• Business acumen, analytical thinking, and technical skills
• Proficient in Excel and Microsoft Suite
• Comfortable with large sets of data
• College degree preferred
• This role requires being onsite in the Dumbo Brooklyn office

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

The expected starting pay range for this position is $60,000 - $65,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.