Installation Manager: Card Processing Solutions

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The Installation Manager manages the activities of installation coordinators responsible for the successful, accurate, and timely implementation of card processing systems for customers utilizing JH products and services. Works with customers, other JH product groups, and the project management group to coordinate implementation schedules and activities that will promote a successful product and service implementation.

Target salary range is $78,585 - $115,000, dependent on candidate experience and location.

This position can work remotely within the United States. However, preference will be given to candidates located in or near Springfield, MO; Monett, MO; or Allen, TX.

What you'll be responsible for:

• Performs day-to-day management of installation services for new and existing customers. Receives, analyzes, assigns and monitors installation projects. Manages resources and distributes installation schedule.
• Assists customers as required with review and resolution of issues before, during and after conversion.
• Serves as back up for installation coordinators for all aspects of conversion regarding process, schedule, and progress of project.
• Assists installation coordinators with the development, implementation, and testing of effective project plans, in addition to development of customer facing tools such as the implementation guides.
• Supports the sales process by participating in new sales conference calls. Provides information on quotes, installation dates, etc.
• Works with existing customer base on acquisition, merger, and migration business activities. Provides quotes, installation dates, process information, etc.
• Reviews backlogs and internal transitions to determine where resources must be allocated.
• Assists in the development of new procedures to improve performance. Participates in tactical and strategic planning.
• Assists in the budget process.
• Escalates installation issues for resolution.
• Builds and fosters relationships across the installation teams.
• May perform other duties as assigned.

What you'll need to have:

• Minimum of 7 years of experience in the FinTech and/or Financial Industries.
• Minimum of 3 years of experience managing installation projects.
• Previous leadership experience required.

What would be nice for you to have:

• Able to manage all aspects of a successful installation.
• Able to meet aggressive deadlines and handle multiple and complex projects.
• Excellent organizational skills.
• Excellent knowledge of company products and services.
• Excellent communication and customer interaction skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.