Application Support Specialist

What is the opportunity?

Partners across IT and with technology vendors to assess, research, and analyze business, technical and system needs to resolve business systems issues by implementing technology solutions that meet sponsor/stakeholder demands.Context is production support for Front Office order entry applications that have been brought under the Application Support & Maintenance Umbrella.

What will you do?

• Lead production issues and support-based initiatives of various complexity, providing Tier 2 incident triage, diagnosis and resolution

• Participation in Major Incident related meetings for WM-US space as needed, with emphasis on ERT and MIR meetings

• Develops proposals for application and process improvements, through reporting on incident trends and analysis of escalated incident quality

• Ensure compliance with incident SLA metrics as agreed with business

• Provide assistance with business communications for major incidents, including acting as a resource for Tech System postings for wider WM-US needs

• Provide suggestions and act as SME for support related enhancement items

• Timely acknowledgement of production support requests and seeing them through to resolution. This includes creating and updating incident tickets, and performing PIV testing for change requests

• Coordination with offshore support teams as required

What do you need to succeed?

Must have:

• 2+ years providing technical support for production applications (Wealth Management Order Entry applications preferred)

• Post-secondary education or equivalent

Nice to have:

• Financial industry or operations experience

• Familiarity with: ServiceNow or similar ITIL/ITSM platforms

• Experience working with the following technologies: Windows, Java, MSSQL, .Net

• Experience in Vendor Management or Business Relationship Management

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business and geographies WMUS

The good-faith expected salary range for the above position is $50,000 - $85,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.