Information Technology Internship

Project Lexie, Project FAST and Daily Helpdesk Support

This internship project will focus on Project Lexie, Project FAST, and daily Helpdesk support. The two interns will assist the IT team in the rollout of 350 new laptops and desktops for employees (Project Lexie), help set up IT infrastructure in a newly acquired building (Project FAST), and shadow the IT team while handling simpler Helpdesk tickets. The interns will gain hands-on experience in IT operations, data migration, network infrastructure, and user support.

• Project Lexie: The interns will primarily assist in the deployment of 350 laptops and desktops, which involves data backup, imaging computers, restoring user settings, physically swapping out the old systems, and troubleshooting any issues that arise. This process is estimated to take 8 hours per computer.
• Project FAST: The interns will shadow the IT team during the setup of the new building's IT infrastructure, including network cabling, Wi-Fi access point installation, MDF/IDF setups, and conference room technology. They will mainly assist with the physical relocation of employee IT hardware to the new building and setting it up once the infrastructure is complete.
• Helpdesk Support: The interns will also assist the IT team in handling simpler Helpdesk tickets, such as troubleshooting printing problems, password resets, installing peripheral devices (e.g., wireless mouse, keyboard), and other basic IT support tasks. This will allow the interns to learn the fundamentals of IT support and gain experience with common workplace IT issues.

Reporting Structure and Support
The interns will report directly to the IT Department Manager and work closely with the senior IT staff. They will receive continuous mentorship, shadowing the IT team and supporting both Project Lexie and Project FAST. In addition to these projects, the interns will also be involved in first-level IT support, working on Helpdesk tickets to help resolve simple issues while learning the basics of IT operations.

• Professional Development: Gain hands-on experience in a real-world setting, working on impactful projects.
• Networking: Connect with professionals in the field of Information Technology
• Mentorship: Receive guidance and support from experienced IT and IS professionals.
• Career Opportunities: Potential for future employment opportunities based on performance.
• Community Impact: Contribute to meaningful sustainability efforts that benefit the Orange County community.

Project Lexie:

• Data Backup: Assist with backing up employee data and settings from current devices (desktops/laptops).
• Computer Imaging: Help with the imaging of new computers, ensuring the correct software configurations are applied.
• System Setup & Restoration: Restore user data and settings to new systems for seamless transitions.
• Physical Setup: Assist with physically swapping out old systems with new laptops/desktops, ensuring all hardware is properly configured and connected.
• Troubleshooting: Provide troubleshooting support for any issues that arise during the rollout.

Project FAST:

• Shadow IT Team: Observe the IT team as they set up network cabling, install Wi-Fi access points, and configure MDF/IDF systems in the new building.
• Physical Movement of Equipment: Assist with physically moving employee IT hardware into the new building and setting up their devices once the infrastructure is in place.

Helpdesk Support:

• Basic Troubleshooting: Assist with simple IT issues, including:
• Printing issues: Resolve problems with network printers or local printing issues.
• Password resets: Help employees reset their passwords or resolve account lockout issues.
• Peripheral Device Setup: Assist with installing and configuring peripheral devices such as wireless mice, keyboards, and printers.
• Basic Hardware Issues: Troubleshoot simple hardware issues like unresponsive devices or peripheral setups.
• Shadow IT Team: Learn from IT team members by shadowing their work and understanding the workflows for resolving common IT issues.

Expected Deliverables:

For Project Lexie:

• Data Migration Documentation: Detailed record of the data migration process, including issues and solutions.
• Deployment Process Report: A step-by-step guide to the deployment process, with recommendations for improving efficiency.

For Project FAST:

• Setup Documentation: A comprehensive log of the infrastructure setup in the new building, including network configurations, hardware installations, and equipment testing.
• Employee Move-in Report: Documentation of the process for moving IT equipment and setting up systems for employees in the new building.

For Helpdesk Support:

• Troubleshooting Logs: A log of first-level IT support tickets handled by the interns, including issues faced and resolutions provided.
• Basic IT Support Process Guide: A simple guide documenting the common issues and their solutions that the interns worked on.

• Regulatory Knowledge: Gain a deep understanding of IT compliance requirements for aerospace manufacturing.
• Project Management: Develop skills in planning, executing, and managing sustainability projects.
• Technical Expertise: Learn about advanced IT and IS systems and practices.
• Communication Skills: Enhance your ability to communicate complex information effectively to diverse audiences.
• Problem Solving: Improve your ability to identify issues and develop innovative solutions.

• Currently in final year of school or within 1 year of graduating with Bachelor's degree or greater in Information Technology, Information Sciences, Computer Science, or a related field.
• Currently holds3.0 GPA or higher.
• Available to work 30+ hours per week.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), strong analytical and problem-solving skills, excellent written and verbal communication skills.
• Detail-oriented, proactive, and able to work independently and as part of a team
• US Person per ITAR regulations and able to comply with export compliance requirements.

Pay Rate: $25.00/hr