Salesforce Analyst

Are you passionate about optimizing and enhancing software applications that drive healthcare and business operations? We are seeking a detail-oriented Application Analyst to support and advance our Salesforce ecosystem, ensuring seamless functionality and improved workflows across multiple platforms.

Under the direction of an Application Manager, the Application Analyst plays a pivotal role in troubleshooting, maintaining, and optimizing existing software applications and their associated hardware. This position involves designing, building, testing, and supporting new applications and modules to meet evolving organizational needs.

• Perform troubleshooting, maintenance, and optimization of existing software applications and hardware.
• Design, build, test, and support new applications and modules within the portfolio and service line.
• Develop a deep understanding of software applications, hardware architecture, and operational workflows.
• Collaborate with business owners, vendors, and ISS team members to evaluate and recommend solutions for complex problems.
• Ensure applications align with organizational policies, procedures, and constraints for clinical and business operations.

• Salesforce Health Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Agentforce
• Salesforce Data Cloud

• Experience with Salesforce application development, configuration, and support.
• Strong problem-solving skills with the ability to analyze complex workflows.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of hardware architecture and system optimization.

Be part of a team dedicated to enhancing and optimizing applications that support critical operations. If you're a proactive analyst with expertise in Salesforce, we want to hear from you!

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least once a month, and as needed based on operational requirements. Please note, travel to the "home office" location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500-$227,700 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

Required Skills and Abilities

• Experience with one, or more, of the following applications: Salesforce Platform Applications: Health Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Experience Cloud, and/or Data Cloud
• Knowledge of HL7, FHIR and DICOM Standards
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to research, organize, analyze, and synthesize data to support effective decision-making.
• Ability to author well-constructed prompt based solutions interacting with LLMs
• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.
• Ability to manage multiple and competing tasks.
• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.
• Effective leadership skills and strong customer service orientation.
• Superior organizational skills.
• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.
• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
• Salesforce declarative configuration and set-up, flows, reports and dashboards and other declarative features of Salesforce AppExchange solutions.
• This role will be required to understand UML and other modeling frameworks (Object Models, Flow Charts).

Required Knowledge and Experience

• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.
• Demonstrated skill in system workflow and business process flow analysis and design.
• Bachelor's Degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.

Minimum 4 years' experience in a medium to large size medical center with increasing levels of responsibilities and complexity of projects and applications.