Communications Page Operator

Are you looking for a dynamic role where you can make a meaningful impact in a healthcare setting? We are seeking a dedicated and detail-oriented individual to serve as the first point of contact for incoming calls to our medical center.

• Professionally answer and redirect incoming calls to the appropriate medical centers.
• Provide accurate and timely information to callers, including patient details, departmental contacts, and on-call schedules.
• Process both routine and emergency calls with efficiency and urgency.
• Monitor, triage, activate, and dispatch emergency personnel in response to hospital emergencies and disasters.
• Oversee and report incidents related to emergency alarm systems and elevator malfunctions.
• Ensure adherence to all customer service initiatives, departmental policies, and hospital protocols, including operational, technical, and emergency procedures.

• Strong communication and customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience in a hospital or call center environment is a plus.
• Knowledge of emergency procedures is preferred.

Join our team and play a vital role in delivering essential support and coordination in a fast-paced healthcare setting!

This position works weekends and University Holidays. Training Hours (est 4-5 months) 1130 - 2000 Sun - Thursday.

Regular Hours: Monday, Thursday, Friday & Saturday 1330 - 2200. Sunday 0800 - 1630

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $25.6 - $36.33 hourly.

* Excellent customer service skills.

* Excellent listening skills.

* Excellent attention to detail skills.

* Excellent verbal and written communication skills.

*Skill in communicating effectively with individuals at all levels.

*Ability to speak clearly and distinctly, using correct English to communicate with public and UCLA Staff in a concise and informative manner.

*Ability to write neatly and use proper grammar and punctuations.

*Ability to work in a fast paced, high call-volume setting.

*Ability to prioritize and multi-task several duties at the same time.

*Ability to identify and escalate priority issues.

*Ability to remain calm and effectively during emergency situations.

*Ability to work on a self-directed basis with minimal supervision.

*Ability to adapt to evolving departmental and hospital policies and procedures.

*Ability to work overtime, Weekends, Holidays and Night Shift when necessary.

*Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.

*Ability to take on additional tasks and duties as requested by Supervisor or Management, when needed.

*Proficient in operating a PC and navigating the Internet.

*Proficient in Microsoft Office (Word, Excel, Outlook)

*Knowledge of medical terminology is preferred.

*Call Center Experience preferred.