Business Operations Specialist - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Works on a wide range of activities related to the department including regular business operations and developing tools for strategic planning. Develops and analyzes monthly reports and a variety of ad hoc reports to support key departmental and corporate initiatives. Works with senior managers within the organization, including markets, to document, drive or improve initiatives and processes. Supports the Senior Leadership Team by providing extensive operational assistance, project management, analysis and recommendations on issues and perform highly responsible management work covering a broad range of activities.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Essential Job Functions:

• Assists in the development of tools to track organizational objectives and short and long-range project or program goals
• Independently manages tasks and maintains a performance management process which includes: performance planning and results for assigned project and programs; advising, supporting and ensuring performance requirements, goals, measures, and assessment activities are established, met, tracked, and reported
• Maintain relevant operations information (e.g., mailboxes; SOPs; policies and procedures; business summaries; job descriptions, etc.)
• Prepares draft agendas for meetings for review with executive. Prepares appropriate backup materials and arranges for presence of appropriate directors and vice presidents. Participates in meetings, takes minutes and provides advice and follow-up correspondence
• Prepares reports, presentations, verbal/written correspondences, policies, communications, procedures and other required documentation on behalf of the business.
• Performs moderately complex business analysis and conducts research, analyzes/interprets information on issues, proposals and problems to ensure that adequate data is provided to executive for decision-making and informational purposes
• Monitor and manage the centralized mailbox on a daily basis to ensure timely review and responses to all incoming emails
• Support stakeholders in composing important announcements, updates and responses that are sent via the centralized mailbox
• Categorize and triage emails based on priority & topics and route them to the appropriate team SMEs
• Escalate urgent or unresolved issues to relevant stakeholders following the predefined protocols
• Ensure confidentiality and compliance with data privacy regulations and company policies
• Analyzes processes and presents findings to functional leads to develop or improve processes, products, services and/or programs to support the overarching goals of the enterprise
• Works closely with IT and business partners to identify and maximize opportunities to use information and technology to improve product, service and/or business processes
• Able to serve as a liaison between business and markets to document needs
• May act as a resource for others
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience and progressive responsibility with successful professional assistance, project management or process improvement initiatives
• 1+ years of experience and proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook required. Working knowledge of Teams and SharePoint
• 1+ years of experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines

Preferred Qualifications:

• HEDIS/Stars experience
• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field
• Project Management experience
• Health plan, healthcare, or clinic operations experience
• Ability to solve moderately complex problems independently
• Ability to plan, prioritize, organize and complete complex work efforts to meet established objectives
• Proven ability to successfully develop a project plan or action plans and execute the plan through implementation
• Ability to collaborate and coordinate work with other team members
• Ability to interact one-on-one and consult with all levels of executive management
• Ability to travel for work-related purposes as deemed necessary

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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