Regional Custom Fulfilment Services Manager, NA DWS Delivery

This position will require onsite work in Whitsett, North Carolina. Candidate must be within commuting distance to be considered.

The Regional Custom Fulfilment Services (CFS) Manager for North America will be responsible for the following:

• Manage a team of employees based in the United States and Canada.
• Demonstrate ability to work in a high-pressure environment to tight timelines.
• Work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements.
• Provide accurate reports on all activities performed at these centers on a daily / weekly / monthly basis.
• Develop, analyze, and maintain tools that support and automate build and test processes.
• Work with the project management team to establish, document, and maintain the build process for each project.
• Plan and scale resources within the facility to cope with a staggered or spiked work demand.
• Actively assess / contribute to the continuous improvement of work, standards, processes and methodologies.
• In order to cope with ongoing demand, provide advice around capability, the scale of the facility, and other process improvements as deemed fit.
• Maintain a clean and tidy work environment within the Lenovo configuration services facility.
• Provide training and guidance on building processes as required to other staff deemed fit or necessary.
• Conduct client tours of CFS facility.
• Participate in client calls / escalations as needed.
• Enable and develop new solutions based on requirements of the region.
• Ensure appropriate tracking tools are being used and SLA and other reports are enabled to measure performance of the sites.
• Take decisions on BMC spends accurately and ensure sites are profitable.

Key Competencies

* 10+ years' proven IT experience as a Configuration Engineer in a medium to large corporate environment.

* Able to lead a team of people to deliver projects on time.

* Able to problem solve and think laterally.

* Proven ability to learn new and complex technology.

* Able to prioritize in a fast paced, dynamic work environment.

* Ability to commit and hold to delivery dates but also work with agility and speed to respond to short-notice requests.

* Effectively transfer thoughts and expresses ideas verbally in individual or group situations.

* Relevant industry experiences managing, designing, and implementing enterprise scale server and desktop environments.

* Working Knowledge on Windows Operating Systems and MS Products.

* Proven ability to troubleshoot Client solutions.

* Automation and scripting skills.

* Exposure to regulated environments would be highly regarded.

Critical Skills:

• Technical Knowledge on Client (Desktop, Notebook & Tablets) - 4
• Structured Troubleshooting Techniques - 3
• Strong Services Industry and 'ITIL' acumen - 4
• Good ability to communicate ideas, sound knowledge of MS Products - 4
• Strong understanding of the warranty model - 3
• Financial acumen - 5
• People Management acumen - 5

Fluent in English, additional language proficiencies welcomed.

Bachelor's Degree.