Business Systems Advisor

Provides expertise in the development of information systems plans matched to business requirements.

Essential Functions

• Develop and implement global strategies as well as programs designed to drive outstanding customer experiences with a focus on digital self-service problem resolution.
• Drive self-service problem resolution features and capabilities from concept through implementation.
• Understand customer needs and validate solutions (outside-in approach).
• Manage product roadmap, priorities, understand critical dependencies, lead/enable key DRIVE initiatives, and deliver on Customer Experience goals and objectives.
• Develop and implement key metrics to measure success.
• Put together product plan including competitive, industry and technology benchmarking globally.
• Collaborate closely with IT, with agile practices, to delivery key capabilities to market, including user testing and support.
• Drive coordination across key cross-functional stakeholders, global partners/teams, and lead leadership level meetings/discussions to ensure progress and alignment.
• Ability to promote innovative ideas with strong fact-base, data insights, and bias to action mindset.
• Prepare for and participate in PI planning.
• Demonstrated ability to build and to maintain strong relationships with cross-functional stakeholders including executive management.
• Strong communication skills and comfortable presenting across all organizational levels.

• Knowledge/Skills/Abilities Considered a Plus:

• Demonstrated analytical skills
• QDM Expert Certification
• SAFe Agile Certification

Minimum Education

Bachelor's degree/equivalent in quantitative business degree, supply chain management, information systems, or a related discipline.

Minimum Experience

Five (5) years business or systems experience which includes systems program management, matching business requirements to supporting systems requirements. Software design/development, systems training, systems training, application testing, systems migration and integration, or developing business user systems requirements. Experience with either technology assessments, decision support, information business services, network design, database design and software requirements definitions.

Knowledge, Skills, and Abilities

Must be able to analyze business operations and develop automated solutions. Must possess strong human relations and communication skills, planning, and organizing abilities. Will be expected to collaborate with system users and technical developers."

Preferred Qualifications: This position may be located anywhere within the US excluding AK, HI and US territories. Depending on your location, you may be required to work at a FedEx Campus several times per week.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $7,094.23/month - $12,533.14/month

Additional Details: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on May 31, 2025.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)