Team Leader, Aftermarket Inside Sales

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As Team Leader, Aftermarket Inside Sales, you will coordinate and manage the aftermarket parts team's quote development process, rep engagement, and workload distribution. The incumbent will oversee customer service for incoming orders, ensuring proper setup in SAP, and implement proactive selling techniques. The role collaborates with SPX leaders, functional groups, and vendors to determine product costs, lead times, and quote list pricing based on markup guidelines. It contributes to meeting sales goals by leveraging expertise in FAP and FEP towers and components, providing training, and managing sales numbers for specific products. Strong communication, customer service, and leadership skills are essential, with the ability to work independently and delegate tasks effectively.

This role encourages innovation and continuously improves efficiency of technical support, monitors advances of technology and competition, and supports global and acquisition-related technical issues in areas of expertise.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Team Leadership and Customer Engagement

* Set performance standards, track team progress, and ensure responsiveness to sales team and customer needs.

* Proactively engage customers to identify and up-sell aftermarket parts, develop selling techniques, and train the team.

* Manage sales rep issues and quoting practices to maintain strong customer and internal relationships.

2. Operational Management and Process Improvement

* Oversee RFQ/quoting processes, monitor workload, and ensure timely customer support.

* Develop and maintain technical and operational tools, enhance aftermarket pricing catalogues, and assist with engineering scope and pricing confirmation.

* Recommend and implement ERP system enhancements in collaboration with IT.

3. Product Expertise and Team Training

* Serve as Product Champion for HVAC and Industrial cooling towers, providing expertise, training, and support to the team and representatives.

* Coordinate and deliver training programs for new ISR team members to ensure operational readiness and product knowledge.

What we are looking for (Required/Ideal Experience, Skills, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience & Skills

* 7+ years of relevant experience

* Strong knowledge of Microsoft Excel, Access, Word, and PowerPoint

* Strong problem solving and analytical skills, with ability to identify issues, propose solutions, and effectively implement changes

* Excellent communication skills and ability to collaborate with cross-function teams at all levels (production to management) and present data and recommendations verbally and in written form to management

* Familiarity with HVAC or cooling towers

* Familiarity and history with engineering documents

Ideal Experience & Skills

* 1-3 years of working in HVAC/Refrigeration industry

* Sales channel management experience preferred

* Expert knowledge of FAP and FEP colling towers and components

* Advanced knowledge of all relevant ERP type systems

* Mechanically inclined and able to read engineering drawings

* Ability to multitask and manage multiple priorities of varying complexity

Education & Certifications

* Bachelor's degree in Engineering or similar technical field, preferred, or equivalent work experience required

Travel & Working Environment

* Onsite office environment, Monday - Friday; Hybrid work schedule available after satisfactory completion of probationary period

* Occasional lifting up to 30 pounds.

* The position may require working occasionally outside normal work hours.

* Keyboarding/typing

* Ability to read effectively from a computer screen and/or a paper copy

* Ability to handle a large volume of work and perform multiples tasks in a fast-paced environment

* Ability to communicate effectively verbally

* May work outside at times and be exposed to excessive noise, heat, or bad weather

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.