Customer Service Representative

Responsible for administering customer service accounts of medium complexity, along with some high complexity mi in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Responsibilities may include but are not limited to the following:

• Represents the division as the primary point of contact for all business dealings of assigned accounts and works with the central function areas of division to provide premier customer service.
• Enters orders/releases for medium and some high complexity accounts and provide confirmations.
• Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
• Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs).
• Responsible for internal coordination of medium and some high complexity contract review activities.
• Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.
• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.
• Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
• Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.
• Assists in training of customer service representatives as needed.
• Researches data and presents information on team improvement board.
• Performs essential customer service job functions.
• Responsible for data input accuracy.
• Inputs export control information per export policy on certain customer orders/quotes.
• Responsible for continuous improvement in daily activities.
• Addresses and resolves customer concerns in accordance with company policy.
• Ensures Corporate and Government compliance policies for customer service.
• Operates in accordance with the export compliance policies as determined by the export control procedure.

Qualifications:

• Bachelor's Degree in business or related discipline preferred.
• Minimum of 2-3 years of experience in customer service or related field preferred.
• Intermediate computer skills, or ability to quickly advance to this level of expertise.
• Excellent verbal, written and interpersonal communication skills.
• Available to travel to other Parker locations if needed.

Additional Comments:

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination