Network Field Technician

The Network Field Technician Level 1 will be responsible for performing on-site network hardware installations, device replacements, access point deployments, relocations, and structured cabling management in support of the central network engineering team. This role requires 90% travel to various field locations, with 10% in-office work for team collaboration, training, and documentation.

Under the direction of the Network Operations Manager, the Network Field Technician Level 1 will conduct field visits to troubleshoot, install, and maintain networking equipment, ensuring optimal network performance. The technician will also work closely with the engineering team to extend and support enterprise networking solutions in various locations.

This position is ideal for a hands-on technician who thrives in a fast-paced environment, can work independently with minimal supervision, and has a solid understanding of networking principles, structured cabling, and hardware deployment.

The company headquarters is located in Waltham, MA.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• Excellent written and verbal communication skills

• You are self-motivated and like to take initiative

• You are a team player with a positive attitude

• You have strong time management skills

"Gauges" of Responsibility

• Travel to field locations to perform network device installations, replacements, and relocations, including switches, routers, access points, and related hardware.

• Conduct site assessments to evaluate network infrastructure needs and provide basic recommendations for improvements.

• Perform structured cabling work, including cable routing, terminations, and troubleshooting.

• Assist with network expansions and upgrades as directed by the central engineering team.

• Assist in access point placement and configurations.

• Troubleshoot connectivity issues on-site, working in coordination with the central network engineering team for resolutions.

• Document site work, configurations, and troubleshooting steps for future references.

• Ensure adherence to company security policies and best practices when handling networking equipment.

• Provide timely updates on fieldwork, escalating issues to the central engineering team as necessary.

• Maintain a strong customer service approach when interacting with on-site personnel.

"Fuel" for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.

• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead - We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

• Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time off to you to help an organization of your choice.

The GPS of our Interview Process

• First thing first, if you're interested in the role, please apply.

• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.

• We conduct "in-person" (TEAMS) interviews and provide additional interview information or other items needed at that time.

Qualifications

• 1-2 years of experience in a network technician, field service, or similar IT role preferred.

• Strong problem-solving and troubleshooting skills.

• Good communication skills, with the ability to interact professionally with on-site personnel.

• Familiarity with Cisco networking equipment is a plus.

• Working knowledge of network diagnostic tools (e.g., ping, traceroute, Wireshark) is a plus.

• This role requires 90% travel to various locations. The majority of the work will be performed on- site at field locations.

• Travel is primarily within the New England and Northeast regions, with occasional travel outside these areas.

• A valid driver's license is required

Educational Requirement

• High School Diploma Required

• Associate degree or technical certification in networking or a related field is preferred.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.