ISP Engineer I - Third Shift

Ready to take your engineering career to the next level to develop and work with the latest technologies at one of the best telecom companies in the country? Do you know Critical Infrastructure Systems, RF and IP Technologies inside and out? Do you excel at problem-solving and remediating issues? If so, a job on Spectrum's Inside Plant (ISP) team may be right for you.

Our Technology Operations teams engineer and manage an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet, Video, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

As an ISP Engineer, you will be responsible for troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on Voice, Internet, Video, Core distribution, Spectrum Enterprise, and access network elements and connections as needed.

Under moderate supervision, responsible for the delivery of high quality off-air, satellite, and digital transport signals to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, fiber optic transmission, and Ethernet cable. Includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment, including Critical Infrastructure, associated with the Headend (HE) and data centers. On-call rotation required.

WHAT OUR INSIDE PLANT ENGINEERS ENJOY MOST

• Adhere to the ISP Playbook and business objectives, reinforcing ISP business principles.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Must be able to work the following shift: Sunday through Friday from 11PM - 8AM
• Monitor services for quality delivery assurance.
• Operate and understand ISP test equipment to verify optimum performance is being achieved Maintain a clean, safe work environment / headend.
• Maintain awareness of network activities affecting local elements.
• Provide engineering and operational support for new or existing technologies.
• Perform troubleshooting and assist with network resolution.
• Install, configure, and operate legacy or new headend equipment.
• Follow "Did I?" Checklist and Perform daily checks to ensure HE functionality.
• Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling and RFC Testing.
• Install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
• Install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
• Install, align and troubleshoot earth station feed assemblies, if applicable.
• Troubleshoot and maintain various types of off-air antennas for VHF, UHF, and 8VSB television and radio reception signals, including AM/FM radio reception.
• Install, test and maintain DWDM optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
• Install, maintain, and perform testing and required documentation of emergency alert systems. Adhere to industry specific local, state, and federal regulations, as applicable.
• Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
• Perform HE and facility inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate standards.
• Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook. Not limited to performing analog and digital channel level measurement and quality testing, testing equipment and quality of signal throughout the network.
• Create, submit, and implement approved methods of procedure and Change Management Requests.
• Develops and implements network enhancements. Support testing of backup power systems - to include generators, (UPS) uninterruptible power supplies and DC plant.
• Able to use advanced troubleshooting tools and software packages.
• Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
• Know, understand and follow company policies.
• Perform other duties as assigned.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • Three years (3+) Headend Technician or electronics / network implementation work experience
• Education:
  
  • Bachelor's degree in Electronics/Technology or Sciences or equivalent work experience preferred
• Technical Skills
  
  • Basic knowledge in using ticketing and software tools to support the current operations
  • Basic knowledge of design software such as Microsoft Visio
  • Basic knowledge of existing Charter Application/Network data sources, such as InCUR
  • Knowledge of Hybrid Fiber Coax (HFC) and DOCSIS/CMTS
  • Knowledge of Transport Technologies CWDM, DWDM, SONET, T1,
  • Ethernet and wireless technologies
  • Knowledge of Video Networking, IP and DOCSIS
• Skills and Abilities
  
  • Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media/Cabling.
  • Basic understanding of being an individual contributor within operations team and working to achieve team and organizational goals.
  • Ability to work collaboratively with cross-functional teams to solve complex issues.
  • Basic knowledge of Fiber test equipment - OTDR, OSA.
  • Basic knowledge in TCP/IP and the OSI Model.
  • Basic knowledge of Critical infrastructure - HVAC, Generators, DC Plants and inverters.
  • Basic operational knowledge of DOCSIS architecture and capacity management.
  • Basic skills in methodical, logical and process driven troubleshooting.
  • Basic knowledge of HFC design and operational experience
  • Basic Knowledge of Microwave CARS band and IP transport radios and their performance.
  • Basic understanding of how to measure, detect, and record voltage, amerage, and resistance.
  • Demonstrates effective communication skills, both verbal and written.
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Must demonstrate the ability to adapt and change to ensure the successes of the business.
  • Ability to use personal computer, software applications, handheld communication devices and applications.
  • Ability to differentiate between different sizes and colors of wires.
  • Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching and twisting.
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers.
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment).
  • Ability to read system layouts from blue prints and system maps to accurately measure distances, using tapes or other measuring devices.
  • Ability to operate appropriate computer or test equipment associated with position.
  • Ability to prioritize and organize effectively and work independently.
  • Knowledge of basic mathematics and electronics.
  • Valid driver's license with satisfactory driving record within Company required standards.
  • Ability to drive Company vehicle in a safe and responsible manner.
• Work Environment
  
  • Must be able to work the following shift: Sunday through Friday from 11PM - 8AM
  • Work in a 24x7, fast paced environment.
  • Exposure to continuous moderate noise.
  • Work and travel in inclement weather.
  • Work all hours' day or night.
  • Work performed near power facilities and electricity.
• Physical Requirements
  
  • Ability to work while standing 50 - 70% of the time.
  • Ability to safely lift up to 50lbs. individually or with assistance.
• Mental Requirements
  
  • Ability to work in high stress, fast paced environment.

Preferred Qualifications

• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts.
• Ability to perform job from high places (roofs).
• Knowledge of company products and services Knowledge of National Electric Code and National Electric Safety Code.
• Fundamentals of Transport Technologies.

Preferred Education

• Valid certifications pertaining to critical facility infrastructure and Optical Transport.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you-at work and in life

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