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Talent Relations Partner

Baptist Health Care
United States, Florida, Pensacola
May 13, 2025
Job Description The Talent Relations Partner works closely with Baptist Health Care leaders and team members, providing consultation in the areas of escalated team member performance management, team member engagement, team member concerns, listening sessions, climate surveys, corrective actions, investigations, and mediated conversations. The Talent Relations Partner ensures consistent application and integration of policies, procedures and practices in support of Baptist Health Care's business objectives. The Talent Relations Partner maintains an effective level of business literacy about operational functions, organizational structure, human resource related key performance indicators (i.e., team member engagement index, turnover, performance management metrics, etc.), clinical quality metrics, process improvement activities, workplace culture, and organizational goals. The Talent Relations Partner plays an active role in supporting organization-wide reward and recognition activities, team member engagement surveys, works closely with counsel on legal matters, provides coaching and consultative support to leaders on team member relations issues, maintains thorough and well-articulated notes regarding investigations, participates in unemployment claims management and may assist with training and development. Essential Functions: Conducts and manages escalated internal investigations and complex team member relations issues by gathering and analyzing facts, maintaining proper documentation, and ensures consistent and objective application and integration of Baptist Health Care's policies and procedures. Provides effective consultation and case management of issues such as disciplinary action, performance management, resolution of complaints, and facilitation of termination and exit processes for involuntary separations. Provides guidance on a variety of human resources related issues (i.e., Equal Employment Opportunity (EEO), wage and hour, harassment, Americans with Disabilities (ADA), discrimination, team member disputes, Family Medical Leave (FMLA) to ensure effective, compliant resolutions are established efficiently and within organizational guidelines. Assists in identifying team member work life cycle trends to collaborate in development or updating of HR policies, processes and procedures, common tools, templates, and approaches to effectively manage team member relations matters. Provides support and advocacy to all team members. Establishes relationships with all levels of team members, aimed at enhancing Baptist Health Care's culture, driving proactive team member engagement through attendance at department staff meetings, rewards and recognition events, participating in listening sessions, assisting with climate surveys and other workforce experience events. Conducts and manages assigned unemployment claims processing and associated hearings. Assists in creating insights from key human resource data to inform and shape team member relations process efficiencies, program improvements, and shares finding with key internal partners to develop and deliver a plan linked to Baptist Health Care's strategic plan and goals. Ensures compliance with federal, state, and local laws regulation, in collaboration with cross-functional HR leaders, HR colleagues and internal counsel. Develops and maintains positive relationships in support of BHC's business strategy and objectives. Qualifications: 3 years of direct experience as a senior level HR generalist, employee relations partner, or HR leader, required. Previous experience as an HR professional in a health care or hospital setting, preferred. Bachelor's degree in human resources management, business administration, or related field, required. Certified Professional in Human Resources (SHRM-CP), or Professional in Human Resources (PHR), preferred. About Us Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.