Associate I, Customer Service

Job Summary

We are seeking a detail-oriented and efficient individual to join our Customer Service team with a primary focus on order entry. This role will ensure customers' orders are processed accurately and promptly, while also providing a positive customer experience.

Essential Job Duties and Responsibilities

• Accurately process high volumes of customer orders within our order entry system.
• Verify order details, pricing, availability, and shipping information for accuracy.
• Collaborate with internal teams (sales, logistics, etc.) to resolve any order discrepancies.
• or issues and ensure timely fulfillment.
• Respond to customer inquiries via email and chat regarding order status, product
• information, and other service-related questions.
• Maintain accurate and detailed customer records and interaction logs within our CRM.
• Proactively identify areas to improve order processing efficiency and customer
• satisfaction.

Education and Experience Requirements

• High School

Preferred Skills and Abilities

• Previous experience in customer service and/or order entry.
• Excellent data entry skills with a high degree of accuracy.
• Detail oriented; able to multitask effectively in a fast-paced environment.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Ability to work independently as well as within a team environment.
• Preferred Qualifications
• Experience with SAP software.
• Strong written communication skill

Working Conditions and Physical Demands

Office environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability. Noise level is usually moderate.

Travel Required

None

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