Customer Service Representative - Home Medical Equipment - 40 Hours - Days

Henry Ford Health System
United States, Michigan, Jackson
May 06, 2025
Henry Ford Home Medical Equipment - Jackson is dedicated to enhancing independence, comfort, and safety at home. We offer 24-hour emergency service, home delivery, and clear instruction on how to properly use medical equipment. We are currently seeking a Customer Service Representative to join our team. This is a 100% on-site position at our Jackson location, with no weekend shifts required. Reporting to the Customer Service Supervisor and following routine procedures, this role is responsible for implementing and processing Home Medical Equipment orders based on patient needs as prescribed. Responsibilities include the daily compilation and entry of demographic and operational information into Brightree, our medical equipment management system. GENERAL SUMMARY: Under general supervision of the Leader of Central Intake and following routine procedures, implements and coordinates Home Health Care admission processes. Responsible for the daily compilation and entry of demographic and operational information in Epic. Acts as a mentor and instructs others in the development of skills necessary for the position. EDUCATION & EXPERIENCE: Requires a high school diploma or GED. College coursework in business or related field preferred. Requires the ability to accurately type and demonstrate proficiency with a personal computer. Requires strong communication, organizational and interpersonal skills in order to positively interface with all internal and external customers. Requires the ability to perform simple mathematical calculations and operate basic office equipment. Requires the analytical ability to gather data, compile reports, work on special projects, etc. Additional Information Organization: Henry Ford Jackson Hospital Department: Home Medical Equipment Retail Shift: Day Job Union Code: Not Applicable