Hospitality Assistant III, Per Diem

As a valued member of the Hospitality Services team, you'll provide front-line customer service at our hospital Information Desks, including East/West, MP200, and Maddie's Room. You'll be the first point of contact for patients and visitors, greeting them warmly, checking them in, offering directions, and answering questions. You'll confirm inpatient admissions with insurance providers while ensuring HIPAA compliance, and help enforce visitor policies to keep our environment safe and supportive.

You'll regularly use systems like PassagePoint and Care Connect, and follow security and lost-and-found procedures. In Maddie's Room, you'll also manage seating, communicate surgical updates, and maintain an organized, welcoming atmosphere. This role gives you the independence to take initiative while also collaborating closely with your team to create a positive experience for every guest.

If you're someone who's proactive, communicative, and thrives in a dynamic environment, this is your opportunity to make a meaningful impact from the moment someone walks through our doors.

Salary Range: $29.42-42.14/hour

• Demonstrate skill in working independently and without supervision.
• Demonstrate Leadership Experience.
• Demonstrate great interpersonal skills in treating coworkers as well as customers with respect, courtesy, and understanding
• Demonstrate great customer service skills through constant helpfulness, willingness to assist in variety of situations, and good listening skills
• Demonstrate ability to collect feedback, analyze, create reports and provide date to leadership.
• Demonstrate recent work experience in customer service and the ability to value others.
• Skill in setting priorities and following directions.
• Demonstrated ability to apply the techniques of problem solving, active listening, and diffusion of anger, with family members that are anxious.
• Ability to remain calm and rational in highly volatile and ambiguous situations. Demonstrated ability to prioritize a large number of simultaneous, complex situations and complete them within reasonable time frames.
• Demonstrated conflict resolution and group process skills sufficient to be effective in an interdisciplinary group or team.
• Ability and willingness to perform support functions such as assisting in various areas.
• Strong written skills to prepare professional level correspondence.
• Proficiency with MS Word, MS Excel, MS Access and MS Power point strongly preferred.
• Ability to effect change toward improvement of hospital and clinics services.
• Ability to relate on the telephone with authority, tact, understanding patience and caring.
• Ability to navigate through the system to find where patients about to receive updates for the family.
• Ability to multi task (answer multiple questions at the same time, answer and receive multiple phone lines from Operating room, PACU, SOU, GOU, Interventional Radiology, Cath Lab, Radiology, Interventional Medicine, Interventional Cardiology and Surgeons needing assistance to locate family members for update.
• Physical Requirements: Standing and walking at least 6.5 hours of an 8 hour work day, often in continuous stretches

Pushing / Pulling / Lifting up to 25 pounds

• Ability to work with various types of volunteers in the surgical waiting area and the Recovery room.