New 
Customer Service Representative
 TEKsystems | |
$16.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Iowa, Newton | |
 May 01, 2025 | |
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*Job Responsibilities: *
* Answer all calls and emails in a timely manner, in adherence to their goals * Document all call information according to standard operating procedures * Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs * Process orders, route calls to appropriate resource, and follow up on customer calls where necessary * Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required * Must be able to navigate through multiple online EMR systems to obtain applicable documentation *Skills* * Customer service * Microsoft office * Data entry * Customer support * Call center *MUST HAVE:* 1+ years of customer service experience (retail, restaurant are acceptable) Experience with Microsoft Office *BEST:* Experience in a health care role Experience taking inbound calls *Experience Level* Entry Level *Pay and Benefits* The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Newton,IA. *Application Deadline* This position is anticipated to close on May 2, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |