New

Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Brevard
Apr 30, 2025
Description Responsible for outbound calls - using call center software * Develop and maintain working knowledge of current products and services offered by the company * Answer all calls and emails in a timely manner, in adherence to their goals * Document all call information according to standard operating procedures * Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs * Process orders, route calls to appropriate resource, and follow up on customer calls where necessary * Review all required documentation to ensure accuracy * Accurately process, verify, and/or submit documentation and orders * Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles * Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required * Must be able to navigate through multiple online EMR systems to obtain applicable documentation * Enter and review all pertinent information in EMR system including authorizations and expiration dates * Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies * Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered * Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. * Meet quality assurance requirements and other key performance metrics * Facilitate resolution on customer complaints and problem solving * Pays attention to detail and has great organizational skills * Actively listens to patients and handle stressful situations with compassion and empathy * Flexible with the actual work and the hours of operation * Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents Skills customer service Top Skills Details customer service Additional Skills & Qualifications Computer skills Customer Service Data Entry Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brevard,NC. Application Deadline This position is anticipated to close on May 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.