ID Services Op II

Overview:

The Identification Services Operator reports to the DSIS Program Manager and provides DOS ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Primary Responsibilities:

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepare status reports.
• Provides customer service support.
• Provides training to other users on integrated security management systems.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprints of government employees and contractors.
• Conducts simple background checks.
• Conducts Quality Checks on daily applicant processing.
• Enrolls e-QIP applications.

Supervisory Responsibilities:

Education and/or Experience:

• High School Education.
• 2 years of clerical and data entry experience or 2 years of college coursework (60 credit hours).
• 1 year of experience working with IDMS.
• 1 year of experience with HSPD-12 procedures and policy

Knowledge, Skills, and Abilities:

• Good working knowledge of Microsoft Windows Applications/Programs.
• Good typing skills.
• Good customer services skills.
• Ability to follow oral and written instructions.
• Ability to perform work with supervision.
• Ability to establish and maintain effective working relationships.

Certificates, Licenses, Registrations:

Security Clearance:

SECRET Level Required, with ability to obtain TOP SECRET

• Must have a current United States Government SECRET Personnel Security Clearance and be able to successfully complete a U.S. government administered Investigation for a higher level of access at the TOP SECRET level.
• Must be a U.S. Citizen.
• Must be able to maintain required Security Clearance/access approvals.

Work Environment:

General office environment. The primary place of performance is the Washington D.C. Metropolitan Area. Travel is required for this position.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.