Process Strategy Analyst - Data Quality & Control

This is a remote role that may be hired in several markets across the United States.

The Process Strategy Analyst - Data Quality & Control will play a key role in maturing the bank's data control environment by developing end-to-end processes, tools, and methodologies that enable Data Stewards and Business Units to identify data risks and coordinate the establishment of effective process-level validation and assurance controls. These controls are designed to validate that key data-related processes-and the underlying data quality checks within them-are functioning as intended, ensuring confidence in the reliability and usability of critical data.

This role will partner closely with Data Stewards, Application Owners, Business Units, and risk partners to design repeatable processes for system-level control identification-leveraging data lineage to pinpoint key handoffs and transformation points where validation and assurance controls are needed. Through process design, training, and enablement, this role will strengthen consistency, transparency, and alignment of data control practices across the enterprise.

Process Design & Continuous Improvement

• Develop, standardize, and document end-to-end processes that support Data Stewards in meeting data management and control expectations for their systems.
• Design and maintain a repeatable method for system-level control identification, including guidance for evaluating the adequacy and completeness of validation and assurance controls.
• Apply Lean, Six Sigma, or other process improvement methodologies to streamline data control activities, reduce ambiguity, and improve workflow efficiency.
• Create clear, user-friendly process documentation, SOPs, playbooks, templates, and job aids that enable consistent execution across business areas.

Data Steward Enablement & Advisory Support

• Partner with Data Stewards to understand how data flows through systems and processes, including key transformation points and business use.
• Provide coaching and advisory support to Data Stewards to help them coordinate the establishment of validation and assurance controls that confirm data-related processes and underlying checks are operating as intended.
• Facilitate working sessions, training, and collaborative workshops to build capability, confidence, and consistency in steward execution.

Lineage-Enabled Control Gap Identification

• Support development of a methodology that uses data lineage to identify control gaps across key points in the data flow-from capture through consumption.
• Help map data flows, key handoffs, and transformation points to determine where validation and assurance controls should exist to ensure data reliability.
• Develop tools, visual aids, and templates that make lineage-driven control analysis intuitive and scalable across stewards and systems.

Stakeholder Engagement & Alignment

• Collaborate with Data Management, Application Owners, BRCAs, and other partners to align expectations and ensure consistent interpretation of control requirements.
• Support change adoption by communicating process expectations clearly and enabling transparency of progress and control coverage.
• Foster strong cross-functional relationships and influence without authority to drive consistent system-level control assessment practices.

• • 5 years of experience in process design, business process improvement, risk management, data governance, or related field.
  • Strong process mapping and documentation skills (e.g., SIPOC, swimlanes, value stream mapping).
  • Demonstrated experience identifying process or control gaps and recommending improvements.
  • Ability to translate complex concepts into practical, repeatable guidance for business users.
  • Strong facilitation, communication, and stakeholder engagement skills.

  Preferred:

  • Six Sigma (Green Belt or higher) or Lean certification.
  • Experience in data governance, data management, or data risk within financial services or another regulated industry.
  • Understanding of data lineage concepts and how lineage can be used to assess control coverage.
  • Familiarity with Archer, RCSA, or risk and control frameworks.
  • Knowledge of DAMA, DCAM, or similar industry standards.

  Key Competencies

  • Foster an environment of collaboration and shared success
  • Intellectual curiosity and a desire to learn
  • Process-oriented and structured thinker
  • Continuous improvement mindset
  • Strong stakeholder influence and enablement skills
  • Ability to simplify and operationalize complex concepts
  • Documentation excellence and attention to detail
  • Comfort working with ambiguity and evolving processes

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $120,000 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.