New

LTSS Service Care Manager

Spectraforce Technologies

remote work

United States, Florida, Palm Beach

Apr 28, 2025

Title: LTSS Service Care Manager

Duration: 06 Months (Potential to extend)

Location: Region - Lake Worth, West Palm Beach - Bilingual highly preferred almost required.

Must reside in region 9-

Shift: 8:00 AM - 5:00 PM

Position Purpose:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Interacting with members, family members, providers and other departments to ensure member's needs are being met. member/provider requests/issues/concerns

Visit members in field and return to home office to complete documentation

Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care

Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members

Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans

Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs

Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met

Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners

Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits

Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner

Performs other duties as assigned

Education/Certification	Required: Requires a Bachelor's degree and 2 - 4 years of related experience	Preferred: n/a
Licensure	Required: Drivers License	Preferred: n/a
Years of experience required Disqualifiers Best vs. average Performance indicators	experience with field based case management, remote work, Average CL #, home visits, care plan development, experience with type of assessments. 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members - bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Prefer experience working with TruCare which is the software the team uses Experience in Case Management in senior services, state agencies. Team Player, problem solver, solutions oriented, member centric, Integrity
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	Field based case management
2	Remote work
3	Experience working with geriatric population

Position is offered by a no fee agency.