New

Tier 2 Technical Support

TEKsystems
$30.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Wilsonville
Apr 27, 2025
Description oTroubleshoot Mac and Windows hardware, operating systems and software, and mobile devices oEnsure that all issues and requests are documented accurately in the IT ticketing system oMonitor and triage incoming tickets in the IT Helpdesk Ticket Queue oProvide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests oMonitor inbound support channels, (ticket queues, Slack support channels, etc) and provide timely IT customer support oResearch technical solutions in department-specific applications oFollow up with end users, provide feedback, and see issues and requests through to resolution oSupport multiple Twist locations and must be versed in providing remote support oParticipate in a rotation to provide after-hours/weekend on-call coverage oAdhere to service-level agreements oAssist with Major Incidents as required, including sending employee communications oManage simple projects or participate complex in projects oAssist with the procurement and lifecycle management of physical assets and software licenses oDocument procedures and develop end-user instructions oResponsible for the overall management and administration of all client assets including desktops, laptops, printers and mobile devices. oSome travel may be required Site Support (For In-Office Staff) oSupport of Conference Rooms and collaboration technology (video conferencing, audio conferencing, electronic whiteboards oSupport for laboratory, Shipping and other on-premise hardware oSupport for network hardware and local printers oMust be able to lift and carry 25 lbs Software and Application Support oGoogle Suite oMS Office oOther workstation applications oCollaboration Tools Identity and Access Management oProvision, modify and revoke account access and licenses as required oSeek and document approvals as necessary oAssist with gathering evidence for auditors in support of compliance efforts oConduct internal checks to ensure compliance with standards and processes On/Off-Boarding oProcess new hire requests, image and deploy laptops to new hires, and conduct the IT Onboarding presentation. oProcess off-boarding requests including revoking access, asset recovery, and machine reimaging in a timely manner and in accordance with our compliance and service levels Qualifications o9-15 years of hands on IT Helpdesk & Desktop experience required oBe able to communicate effectively in both verbal and written communications oMust be confident in your technical abilities and be able to communicate effectively with a non-technical end user community oHigh energy and ability to work independently in a very fast growth environment oComfortable wearing Personal Protective Equipment when required to support systems located in labs oExtensive knowledge and hands-on experience with Microsoft and Apple operating systems, desktop/laptop deployment and imaging solutions, G-Suite and MS Office oAbility to effectively and efficiently troubleshoot hardware and software issues oSolid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN) oExcellent customer service skills oExperience supporting mobile devices in a corporate setting oPrevious experience with a mid-sized (3000) person international company oSelf-sufficient, self-managed, self-motivated, must be effective working independently oAbility to work within a team of technicians and support analysts oFamiliarity with IT Service Management and ITIL concepts and processes oMust have good people skills, working directly with end users both in person and on the phone and zoom oHDI Support Center Analyst or Desktop Support Technician certifications a plus oITIL Foundation Certification a plus Pay and Benefits* The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wilsonville,OR. Application Deadline This position is anticipated to close on Apr 30, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.