Administrative Manager - Plymouth, MN

Opportunities with CARE Counseling, part of the Optum family of businesses. CARE Counseling strives to marry the community and support of mental health centers with the competitive compensation of private practices. Our team is defined by its pursuit of excellence, open communication and flexibility, ensuring not only the growth of our clients but also the personal and professional development of our staff. If you're looking to make a tangible impact in mental health while enjoying a culture that celebrates learning, achievement and work-life balance, CARE Counseling is where you belong. Join us to start Caring. Connecting. Growing together.

The Administrative Manager is responsible for managing daily operations and providing direct supervision to administrative staff across one or multiple sites. This role ensures that all centers run smoothly and efficiently, supporting both clinical staff and patients. Your team will be responsible for greeting and supporting check in and check out patients, consent and insurance eligibility verification, handling existing patient communications, managing internal referrals and ensuring work locations are presentable and welcoming.

Primary Responsibilities:

• Managing Center Operations: Oversee the day-to-day administrative functions, create schedules and ensure all locations have adequate support. Ensure daily, weekly and monthly metrics are met
• Patient Visits: Ensures patients are completing all needed actions, reviewing each patient's chart within 48 hours and ensures consents and insurance verification are complete
• Staff Supervision: Hire, train, staff and supervise administrative staff, ensuring they adhere to office policies and procedures. Coaches, trains and provides timely feedback to team.
• Communication: Provides consistent communication to team of key updates and processes
• Change Support: Knowledgeable in process and system changes, provides adequate support and resources for clinical and administrative teams
• Facility Management: Ensures all locations are welcoming and adhere to brand guidelines. Maintain and order office supplies and equipment as needed
• Compliance: Ensure all locations comply with healthcare regulations and standards
• Patient Interaction: Manage complaints and feedback; ensures patient inquiries are addressed quickly. Helps problem solve and trouble shoot patient complaints to ensure high level patient satisfaction
• Clinical Coordination: Coordinate with clinical staff to ensure high-quality patient care and office operations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of administrative experience in a healthcare setting
• 3+ years of experience working in a front service desk, administrative or operational roles in a healthcare setting
• 3+ years of experience effectively presenting information and responding to questions from internal and external customers which includes staff, managers and clients
• 2+ years of experience reading and understanding common terminology of the mental health field
• 2+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
• 2+ years of experience with Microsoft products (Word, Excel, PowerPoint etc.)
• Driver's license and access to reliable transportation
  

The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment