IT Support Technician II

Univest Financial Corporation (UVSP), has approximately $8.1 billion in assets and $5.2 billion in assets under management and supervision (as of December 31, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a IT Support Technician II to support our Souderton Area Team.

React to help desk calls via phone, ticketing system, e-mail and in person.

Provide professional customer service across all Univest locations and diverse business units.

Troubleshoot basic and complex desktop, application, phone, andnetworking issues.

Accurately prioritize each incident and assign to the proper ITsupport group.

Work in conjunction with IT Tier 2assistance to resolve issues.

Contribute positively to enhance and improve call handling and ticket resolution including creating end-user training materials and knowledge base articles.

Move and configure PC hardware and software.

Required to be on-site 3 days per week and to travel to other Univest locations as required.

Work flexible hours as needed. This includes working from home using a personal non-cellular internet link.

Required to be part of the on-call, off-hours, rotation team.

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

Bachelor's degree in IT-related field.

3 years IT-related work experience.

Experienceassisting Networking, Windows 10 operating systems, and corporate computing hardware.

Strong diagnostics and troubleshooting skills.

Ability to work in a team-oriented, fast-paced, anddemanding environment but also able to work with a low amount of supervision.

Must possess a customer-first mentality.

Have a passion for technology and a desire to grow technical skills.

Experienceassisting MS Office suite and standard desktop applications.

Experience in the financial services industry is desired but not necessary.

Excellent written and communication skills.

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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