Patient Services Coordinator

Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 22 providers and service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In 2022, we celebrated our 40th year of taking care of patients!

We are looking for a friendly and hard-working Patient Services Coordinator/ Call Center to join our team. You will utilize our electronic medical records for messaging and attaching scanned documents to patient charts. Will log FMLA/Disability forms for provider completion. Will complete releases of medical records information to people or agencies according to State and Federal regulations. Will mail or fax forms and contact patient once completed, answering all incoming calls, you will be responsible for, taking messages and routing messages to appropriate staff members, may need to help schedule/ reschedule simple appointments and all new patients.

Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must always exemplify the values of our company and provide patients with the highest levels of care.

Full Time / 40 hours per week (M-F 7:30am-4:00pm)

Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle!

This position is located at 1705 E Broadway, Columbia, MO!

Missouri Cancer Associates is affiliated with Urology Associates of Central Missouri and the US Oncology Network!

SCOPE

Under direct supervision, position will be answering incoming calls, taking messages and routing messages to appropriate staff members, schedule/ reschedule simple appointments and all new patients. You will utilize our electronic medical records for messaging and attaching scanned documents to patient charts. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.

• Identify patient questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all patient queries.
• Direct patients to appropriate departments and teams when appropriate
• Follow all communication procedures, policies, and guidelines during every patient interaction.
• Scan and attach all internal and external correspondence and electronic medical reports into patient medical record.
• Ensure that all appropriate documentation for the scheduled patient visit is attached to the patient's chart.
• Prints, mails, and/or faxes patient chart information as requested and authorized.
• Documents all processes.
• Releases medical records information to persons or agencies according to State and Federal regulations. Compile and maintain patients' medical records to document condition and treatment.
• Logs FMLA/Disability forms for provider completion.
• Will mail or fax forms and contact patient once completed. Sends outgoing faxes and distribute incoming faxes.

• High school diploma or equivalent required.
• Medical Office experience preferred.
• Prefer Customer Service experience, preferably in a medical office setting.
• Knowledge of electronic health record systems helpful.
• Time Management, Organization, Attention to Detail and Quality Focus skills needed.High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.
  -Must successfully complete required e-learning courses within 90 days of occupying position.
  -Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
  -Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
  -Commits to Quality: Emphasizes the need to deliver quality products and/or services
  
  PHYSICAL DEMANDS:
  
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
  
  WORK ENVIRONMENT:
  
  The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.