User Experience Designer

ABOUT THE ROLE:

• The UX Designer plays a significant role in designing and enhancing software applications, products, websites, and digital products across the organization. The incumbent possesses solid knowledge and experience in UX/UI design principles, practices, and frameworks. The incumbent will work closely with users and key stakeholders across the organization to identify user needs, preferences, and pain points to develop solutions that provide seamless and engaging UX and UI. They will be responsible for creating quality design assets, including wireframes, storyboards, personas, prototypes, and design specifications, to guide the development process. Additionally, the incumbent will be responsible for supporting user testing and usability studies to validate design decisions, with senior guidance as needed. In this role, the incumbent will be responsible for supporting the development and implementation of user-focused design solutions that meet business objectives. They will contribute to a culture of collaboration, continuous improvement, and innovation to drive consistency and design quality across applications and digital products. The UX Designer will leverage their communication and presentation skills to effectively convey design concepts and solutions to key stakeholders, developers, and other members of the product team. They will work under the direction of their Manager or Senior UX team members to execute on design strategies that support the organization's goals and objectives and drive the delivery of high-quality digital products and services.

WHAT THE ROLE WILL DO:

• Support team in user research and gather insights related to specific user needs, preferences, and pain points for applicable systems and technology
• Conduct discovery research to understand user needs and support the generation of deliverables like personas and journey maps to assist the design process
• Collaborate with developers, product owners, and other stakeholders to design and improve software applications and websites
• Review and update acceptance criteria for UX/UI designs based on stakeholder needs and system capabilities
• Create wireframes, mock-ups, and prototypes to visualize and communicate design concepts
• Synthesize insights on design specifications and articulate tradeoffs and considerations associated with design concepts
• Support user testing and usability studies to validate design decisions
• Research and propose approaches to design patterns, style guides, and design systems to create consistency across products and services
• Stay current with industry trends and best practices to ensure optimal user experience
• Coordinate and attend workshops with stakeholders and end users to collaboratively document user information and co-create potential future visions

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

This position has a hybrid work schedule with three days in the office and the option for working remotely two days.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The
Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education

• Required
  
  
  
  • Bachelor's degree in design, business, computer science, psychology, anthropology, or human-computer interaction or at least 3 years of experience in designing digital user interfaces and user experiences
  
  

Skills and Experience

• 2-4 years of experience designing digital user interfaces and user experiences
• Ability to create designs and interactive prototypes using tools (i.e., Figma, XD, Sketch)
• A portfolio of previous UX/UI design work
• Strong communication skills to effectively convey and receive feedback from cross-functional stakeholders
• Good attention to detail and the ability to produce high-quality design work
• Ability to balance creativity with practicality, and to execute plans efficiently
• Familiarity with CMS platforms and web technologies (i.e., JavaScript, AJAX, and jQuery) is a plus

Preferred

• Understanding of responsive web design concepts and mobile applications.
• Hands-on experience working with customers to build and formulate business requirements.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Ability to work in a team-oriented, collaborative environment.
• Familiarity with both Agile and waterfall development approaches and the ability to work flexibly with cross-functional teams.
• Experience conducting user research activities, including up-front contextual inquiries or ethnographic research, interviews, and usability testing.

Technical Skills

• UX/UI Design
• Collaborative Design Tools
• Accessibility
• UX Design Research
• Project Management Methodology
• Business Requirement Gathering & Documentation
• Front-End Coding Languages