Patient Experience Solutions Consultant

This job may be remote within the United States.

Job Summary

This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities. Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer. Primary focus and expertise is on Strategic Dental Support Organizations accounts.

Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. Present and articulate HS1 product's strengths, relative to competitors.

May partner with marketing to create content including videos, webinars and presentations.

What you will do

• Spend up to 80% of time performing technical presentations for customers, partners, and prospects. Provide consultative technical and sales support for Patient Experience Solutions (PRM / PDG).
• Translate product features into customer insights and value drivers.
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption. Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products.
• Effectively communicate the necessity of required features to Product Management from the customer perspective. Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class.
• Assist Managerin tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features.
• May assist with responses and repository of Request for Proposal and Request for Information documents.
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed.
• May attend trade shows and create / deliver presentations at industry events.

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Minimum of 3 years of prior Pre-Sales Technical/Systems Engineering, relevant Dental Industry Experience or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers
• Dental Software Experience (Dentrix Ascend/Enterprise, Dental Technology and Related IT Hardware or software)
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions
• Strong customer facing and relationship building skills
• Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques.
• Demonstrates a high level of proficiency with anda deep understanding of the problems facing the dental practice
• High degree of understanding with competitive products
• Good understanding of the dental industry
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good communication, presentation, public speaking, and interpersonal skills
• Basic conflict resolution skills

• Knowledge of Patient Experience platform

The posted base range for this position is $52,000-$59,000 with an On Target Earnings range of $75,000 - $85,000.This is the expected range for an employee who is new to the role, to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid ParentalLeave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota,Rhode Island,South Dakota,Vermont, West Virginia, Washington DC, orPuerto Rico and other US Territories.