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Senior Technical Support Specialist OR Technical Support Specialist

St. Jude Children's Research Hospital
$29.00 - $50.50
United States, Tennessee, Memphis
262 Danny Thomas Place (Show on map)
Apr 21, 2025
Job Description Summary At St. Jude Children's Research Hospital, advancing treatment for children with catastrophic diseases is at the center of everything we do. Technology powers our mission of finding cures and saving children. From scientific breakthroughs to world-class clinical care, St. Jude's Information Services/Client Services team brings the technical expertise and support needed to help accelerate progress and bring new hope to the families we serve. Employees at every level depend on the dedication of our IT Service Desk and Support Technicians, and the results couldn't be more rewarding for our mission and for your career. Better at Work. Better at Life. When you work at St. Jude, you'll join a highly-collaborative work culture that will inspire you every day to be your best. With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution. This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier. Join us and you'll quickly see why St. Jude is consistently ranked by our employees on Glassdoor as a "Best Place to Work." Have More in Memphis Get the best of big-city amenities mixed with all the charm of a small-town feel when you live in Memphis. From our world-renowned music scene to our eclectic mix of food and people, Memphis is a place our employees are proud to call home. Our region enjoys a cost of living more than 20% lower than the national average and our state places no personal income tax on wages. Plus, Memphians spend five hours less per year in their daily commute compared to the national average. Learn how you can "Have More in Memphis." Job Responsibilities: Support maintenance of computer systems and networks. Respond to basic customer/end-user queries within timelines. Assist in preparing reports and documents related to technical support (e.g. problems, resolutions, assets registers). Provide logistics support in coordination with third parties. Proactively develop deep knowledge of technical concepts, processes, and procedures. Perform other duties as assigned to meet the goals and objectives of the department and institution. Maintains regular and predictable attendance. Minimum Education and/or Training: High School Diploma or GED required. Bachelor's degree preferred. Minimum Experience: Senior Technical Support Specialist: Minimum requirement: Four (4) substantial years experience providing support around IT systems (e.g. operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals). Highly prefer experience supporting Apple, Windows and Linux. Experience working with TCPIP and Microsoft Networking. Experience providing customer service and consulting around complex system issues. Technical Support Specialist: Minimum requirement: Two (2) year experience providing support around IT systems (e.g. operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals). Highly prefer experience supporting Apple, Windows and Linux. Experience working with TCPIP and Microsoft Networking preferred. Experience supporting business teams around IT needs preferred. Licensure, Registration and/or Certifications: Certification in A+, Network, Windows, or Apple preferred. Compensation In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $29.00 - $50.50 per hour for the role of Senior Technical Support Specialist OR Technical Support Specialist. Explore our exceptional benefits! St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.