Senior Desktop Support Engineer

Fincantieri Marine Group has an opening for a FMG Senior Desktop Support Engineer in the IS Department at our Marinette, WI location.

Fincantieri Marine Group is a main subsidiary of Fincantieri, a global organization with 20 shipyards across the world, a workforce of twenty thousand people and a mission to be world leaders in all segments that demand the very best in marine solutions. We strive to be the shipbuilder of choice in safety, quality, value and dependability by offering innovative and competitive maritime solutions tailored to our customers' needs.

Life at FMG

Fincantieri Marine Group has career opportunities at our three Wisconsin-based shipyards located at Marinette, Sturgeon Bay, and Green Bay, and our headquarters in Washington, D.C. We offer competitive wages, exceptional benefits with excellent premiums, and ample opportunities for advancement. And our large backlog provides the opportunity for long-term job security.

We are convinced that real change comes from the people who advocate it: people who are committed, dedicated and passionate about what they do help create the Company's future, the future of the sea, and their own future. We welcome those who thrive in a fast paced environment and aspire to develop, grow, and leave their mark on our shipbuilding history dating back more than 230 years.

Position Summary

We are seeking an experienced and highly skilled Senior Desktop Support Engineer to join our IT team. In this role, you will provide advanced technical support to end-users across the organization, ensuring the smooth operation of desktop systems, hardware, and software. You will also mentor junior support staff, lead technical projects, and serve as a key escalation point for complex issues.

Essential Skills and Functions

o Provide tier 2 and 3 desktop support to resolve hardware, software, and networking issues for end-users.

o Install, configure, and troubleshoot desktop and laptop computers, mobile devices, printers, and peripheral equipment.

o Maintain and support Microsoft Windows and macOS environments, including imaging and patch management.

o Administer Active Directory, Office 365, and other enterprise applications and tools.

o Assist with onboarding/offboarding, including account creation, equipment provisioning, and access configuration.

o Lead or participate in IT projects such as hardware rollouts, system upgrades, and migrations.

o Document technical procedures and knowledge base articles for internal use.

o Monitor system performance and proactively address potential issues.

o Maintain asset inventory and ensure compliance with licensing requirements.

o Train and mentor junior support staff to improve service delivery and technical skills.

o Collaborate with other IT teams to ensure alignment and support across infrastructure and security initiatives.

o Actively manage small scale projects

o Must have strong Microsoft Office Suite computer skills

o Must have strong organizational, time management, written and verbal communication skills

o Must have ability to maintain confidentiality and a professional demeanor

o All employees are required to adhere to ISO and OHSAS policies established by FMG and shall have high values for safety awareness

o Other duties as assigned

Competencies

Fincantieri utilizes basic universal competencies for all employees that are consistent with our strategy, culture and values. Our competencies are intended to provide basic behavioral expectations for all roles and include the following:

o Open Mindset: Identify and analyze potential problems to implment effective solutions, adopting alternative perspectives and methods to improve processes, activities and tasks, embrace change and proactively seek development opportunities to acquire new skills

o Strategic Leadership: Lead toward shared and common goals while promoting a culture of trust, cohesion, follow through, and support, engaging with others and leveraging their peculiarities to successfully create value for the entire organization and promote development

o Accomplishment: Own projects and activities to achieve or exceed objectives, focus on priorities, time and budget constraints, resources and quality, embrace internal and external customer needs, expectations, and requirements to ensure maximum satisfaction

o Social Connection: Work interdependent and enhance collaboration between different teams, actively listen, communicate and share knowledge, embrace diversity and take value from all differences while promoting a culture of acceptance and inclusiveness

Physical Demands and Work Environment

While performing the duties of this job, the employee is frequently required to sit and occasionally stand or walk; use hands to handle materials or equipment; reach with hands and arms; stoop and kneel; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee's workspace is in a clean and comfortable climate-controlled setting with little to no exposure to the moving equipment, elements, extreme conditions, or risk of injury. The noise level in the work environment is usually quiet. When entering the shipyard, areas of the work environment may not be climate-controlled and there is exposure to moving equipment, etc.

Education and Experience

* Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent combination of education, training, and experience).

* 6 years of experience in desktop support, with at least 2 years in a senior or lead role.

* Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and Active Directory.

* Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.

* Familiarity with scripting languages (e.g., PowerShell) is a plus.

* Excellent troubleshooting and problem-solving skills.

* Strong communication and interpersonal abilities.

* Ability to prioritize tasks and work independently in a fast-paced environment.

Relevant certifications (e.g., CompTIA A+, Microsoft

Posting Disclaimer

The intent of this job description is to provide a representative summary of the work environment, knowledge, skill, ability, and physical demands that must be met by an employee to successfully perform the essential functions of this position and should not be construed as an exhaustive list of responsibilities of the particular position. Other duties may apply. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Fincantieri Marine Group is an Equal Opportunity Employer/Affirmative Action Employer and promotes a Drug Free Work Environment. Minorities, Women, Veterans and Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability