IT Services Specialist (ISS) - Palestine, TX (periodically) and Tyler, TX

The US Oncology Network is looking for a full-time IT Services Specialist (ISS) to join our team at Texas Oncology! This full time position will support our Palestine (periodically) and Tyler, Texas locations.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Services Specialist (ISS) do?

Under general direction, responsible for providing service and support to ensure efficient, appropriate maintenance and administration of company's client server system, network gear, telephony systems, printers, end user workstations and software within assigned practices. Participates in needs assessments, product evaluations, local security administration, implementation planning, conversion planning and verification, testing, trouble shooting and training. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• This is an advanced desktop support position. This role will serve as a technical lead for other less experienced support personnel.
• Maintains all on site computer equipment including computers, servers, terminals and printers. Plans and executes maintenance for in scope equipment on a regular basis. Provides support for a population of users across multiple sites in a practice.
• Documents and maintains records of end user issues & requests, network issues, support and vendor communications, and relevant hardware/software orders and shipping within proper change management process.
• Supports users with basic usage and troubleshooting of mobile devices along with mobile email.
• Troubleshoots advanced end user IT questions and system problems. Provides advanced user IT support as needed when required.
• Configures Windows desktop PCs, laptops, and tablets on a regular basis including hardware setup plus software installation.
• Assists in the maintenance of network systems, servers, workstations and printers; installation of software and hardware; and troubleshooting of server and network problems including hardware component replacement in PCs and servers. Problem resolution may require work outside of normal business hours.
• Works closely with US Oncology corporate Information Technology groups on setting and enforcing standards, implementing and upgrading hardware and software, and monitoring/troubleshooting production equipment. Loads specified software packages such as operating systems, standard anti-virus, Office applications, EMR applications and others into Windows OS computers.
• Provides technical advice to local market for purchasing new computer equipment per US Oncology standards. Handles purchasing activity for planned PC refresh and any local project initiatives including budget tracking. Maintains asset lifecycle process and records for local computer equipment as needed including regulatory required data destruction records as part of PC retirement process.
• Maintains site level infrastructure architecture and operations information at a required level of detail to enable efficient support and knowledge sharing among the support teams. Captures key information toward IT business continuity.
• Responsible for local on-site support functions including answering general questions, working with the corporate help desk on issues, and reporting problems. -Monitors and as needed performs daily, monthly, and yearly tape backup rotation on local servers.
• Maintains all fax and modem lines including expediting phone system repairs and/or updates in coordination with corporate telecommunication and local repair vendors per US Oncology standards.
• Intermediate level knowledge of networking is required. This role will be local hands & eyes for central network engineering as needed.
• Manages local vendors and suppliers concerning market level initiatives including the IT portions of construction/remodels, adding of new physician practices, and other activities requiring local IT changes.
• Will be involved with IT aspects within various projects including but not limited to vendor coordination, hardware ordering & installation, facilitation of user security account changes, responsible for integration of possible legacy systems into our environment, and other IT duties which may arise concerning infrastructure. This may include work activities outside of normal working hours.
• Keeps management informed of status of projects and issues through routine written reports.
• Coordinates support and assists vendors with troubleshooting of key specialty clinical systems including those within areas of lab, radiation treatment, EMR, imaging, and practice management among others.
• Key liaison from IT to the various practice administrators and key office staff concerning all IT activities including the IT portion of projects, outages, planned changes, and other IT impacts to the clinics.
• Strong customer service skills are required.
• This position may require extensive regional travel between clinic sites depending upon market.

The ideal candidate will have the following background and experience:

• Bachelor's Degree in Information Technology, related field, or equivalent 8 years of work
  experience required.
• Minimum three years systems operations and PC environment systems experience.
• Experience with Windows operating system; minimum 3 years
• Fluent English language skills both written and verbal required.
• Basic experience with MS Office version 2007 or later required.
• Experience replacing system hard drives, video cards, and memory required.
• Computer networking experience required.
• Healthcare experience preferred.
• A+ Desktop certification and Microsoft Certified Professional preferred

Working Conditions:

Environment (Office, warehouse, etc.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

Physical Requirements (Lifting, standing, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.