Client Manager - Retail

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Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved or why the signage changed? At NIQ, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business down every aisle. Every day brings a new challenge working in an extremely fast-paced, ever evolving, competitive retail landscape.

As a Client Manager on the NIQ Retail Team, you will work face-to-face with key retail clients to engrain robust NIQ solutions. This is done by assisting your clients with navigating through complex business challenges with insightful and actionable NIQ recommendations with confidence.

This is a hybrid position that requires being onsite 3 days a week (Mon-Wed) in Grand Rapids, MI.

When you join NIQ, you're signing up for an experience that requires autonomy, flexibility, curiosity, and passion. As a Client Manager, you will:

• Establish NIQ as an indispensable insights partner and thought leader for your clients.
• Build sustainable client relationships through delivering everyday value to enable our customer's success using our data, tools, and by providing insights on their business.
• Establish yourself and NIQ as a trusted advisor to your clients, helping them to achieve their business imperatives.
• Train and consult clients to conduct analytics using NIQ tools and data sets, democratizing insights to drive business decisions.
• Independently complete analyses using NIQ tools and data to develop insights that drive client outcomes.
• Identify potential revenue opportunities and risks with your assigned clients and lead internal teams to drive sales.
• Develop expertise and ability to advise clients on industry trends, participating in client discussions and presentations as applicable.
• Play an integral part in shaping our company's vision by elevating the Voice of the Customer.
• Be accountable for identifying opportunities to collaborate across NIQ teams and drive the adoption of our NIQ assets with clients.
• Ability to work cross-functionally with internal stakeholders to identify and advise our clients on solutions for their business.

LI-Hybrid

• 5+ years' experience in related industries which include Consumer Packaged Goods, Retail, Consulting, or Analytics.
• Experience with syndicated data.
• Highly proficient in Microsoft Office software (Advanced Excel).
• Strong analytical aptitude, naturally curious, and a lifelong learner.
• Experience utilizing multiple and complex data sets problem-solving solving and proven project management skills.
• Experience in client service environment and ability to develop, maintain and grow client relationships.
• Project management skills and ability to manage multiple priorities in complex situations.
• Skillfully communicate and work collaboratively with internal & external teams.
• Strong sense of autonomy, urgency, and accountability to delight clients.
• Ability to be onsite in Grand Rapids, MI 3 days a week.
• Bachelor's Degree Required.
• Retail or Manufacturing background a plus (Retail Merchandising, Category Management, Operations, etc.).

This role has a market-competitive salary with an anticipated base compensation of $81,000 - $97,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion