Change Management Analyst

Work Location Type:Hybrid

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation:

The anticipated base pay compensation range for this position is$66,500.00 to$110,800.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

The Business Analyst (Change Management) is responsible for ensuring ITSM Change processes are being reviewed on a daily basis for optimization. The Change Management Analyst will ensure that Change Management SLAs are met and that Grainger technology teams are planning and scheduling changes based on the risk, priority and impact. The Change Management Analyst will work with multiple cross functional GTG teams and Stakeholders to proactively plan changes across the enterprise with the intent to prevent service interruption.

This position requires an in-depth understanding of ITIL, ITSM and DEVOPS processes and the ability to use data and analytics to improve completion of change records with correlation to incident and problem tickets.

You Will:

• Daily review and approval of changes (Normal\Emergency) ensuring completeness of change record (change tasks, CI's) including identifying conflicts.
• Schedule and facilitate ICAB\CAB meetings
• Creating, facilitating, managing release playbooks - monthly SAP Release, Monthly Linux Patching and major system upgrades
• Schedule, facilitate workshops, lunch and learns, office hours with new processes or technology being showcased
• Document all new and modified processes (KB Articles, Job Aids)
• Provide daily technical support for Active Control tool and process including configuration, group role updates, etc
• Participate in outage related escalations (and subsequent calls, where it makes sense) be present and vocal, help identify causing changes to drive issues to resolution. Correlate update incident, change and problem tickets
• Work with other GTG cross functional teams to ensure the seamless and effective integration between change and other supporting processes (e.g., incident, configuration, problem)
• Ability to proactively identify and solve problems independently with minimum supervision
• On Call Rotation Support - Primary\backup according to schedule

You Have:

• 3+ years of experience working within Change Management process or Change Management team preferred
• 3 + years of experience with ITSM tools (ServiceDesk, Service-Now, Remedy)
• 2+ years of experience with SAP Change Management Automation tools (Active Control, Charm). Administration experience a plus.
• 2+ years of experience with DEVOPS (CI\CD) methodology and practices. Service Now Devops Change Velocity Module experience a plus
• Good problem-solving skills, with creative thinking and high attention to detail
• Broad understanding of IT application and infrastructure principles
• Ability to manage multiple tasks, projects, and shifting workloads, in a fast-paced environment
• Strong interpersonal skills: ability to work on cross-functional teams and foster the team's commitment to the tasks
• Ability to effectively prioritize and execute tasks appropriately, on time and to a high standard
• Demonstrate strong initiative, self-motivation, and commitment to the job
• Ability to work independently, self-starter

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.