Staff IT Operations Analyst

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

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THE ROLE:

We are looking for an adaptive IT Operations Analyst to join our team. This role involves developing dashboards and other visual representations of metrics, supporting financial functions within the organization, providing operational guidance for multiple lines of business including desktop support/operations, video engineering, and mobility/telecom platforms as well as engaging in targeted project work to ensure ongoing support for larger initiatives.

THE PERSON:

The ideal candidate will have extensive experience in IT centric operations, service delivery, telecom/mobile device fleet operations and excellent communication abilities, particularly with C-Level executives.

KEY RESPONSIBILITES:

• Develop documentation and SOPs for lines of business within the organization. This would include:

• Video collaboration

• Desktop support/help desk

• Mobility platforms

• Telecom infrastructure

• Create dashboards and other tools to efficiently report out on success metrics and related KPIs.

• Maintain accurate inventories of service-related products for reference and review.

• Collaborate with teams cross functionally to ensure accurate financial tracking and forecasting is maintained.

• Support mobility programs and platforms with billing engagement, operational metrics, overall program development, process planning and lifecycle management.

• Assist in project related tasks and deliverables to drive solutions to completion.

• Provide feedback to senior management/C-suite on process improvements.

• Identify incident trends; recommend and implement to reduce volume.

• Provide support for finance and billing functions including forecasting for business functions. This would include:

• Video collaboration

• Desktop support/help desk

• Mobility platforms

• Telecom infrastructure

• Foster a team culture that promotes knowledge sharing, excellence, and collaboration.

PREFERRED EXPERIENCE:

• Extensive operational focus in a fast paced, best in class, technology support function.

• Strong presentation skills.

• Experience with the following vendor and process management in these focus areas:

• Networking

• Video collaboration systems

• Telcom/Mobile device platforms

• Desktop Support/Helpdesk

• Familiarity with financial reporting and forecasting.

• Extensive experience with process management and development.

• Extensive experience in dashboarding and data metrology.

• Experience with Power BI and other data distillation tools.

• Proven experience in C-Level interactions.

• Excellent teamwork and collaboration skills.

• Proven track record of delivering projects on time and within scope.

LOCATION:

Austin, TX

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.