Customer Service Specialist

Job Summary:

The Customer Service Specialist will maintain all accounts, within an assigned sales region, by assisting and troubleshooting with issues that may arise. This is a remote position with standard working hours of 10:00 AM to 7:00 PM (EST), Monday through Friday.

Essential Duties & Responsibilities :

• Process and confirm orders by phone, fax, or email and enter them into the AS400 system.
• Problem Solving
• Be able to work effectively in a positive, fast-paced call center environment.
• Work directly with the Sales Representatives to process orders and provide necessary documents that are specific to export shipping needs.
• Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details, as necessary.
• Reviewing and follow up of inventory, production, and shipment schedules to ensure orders are ready to ship in a timely manner.
• Confer with departments to determine progress of work and completion dates.
• Be able to allocate inventory based on customer and/or order needs.
• Convey issues to CS Supervisor/Manager when necessary.
• Take overflow of ACD calls when scheduled and necessary.
• Actively work aged orders to determine ship dates
• Be an active supporter of team endeavors to make EF a high-performance workplace.

Experience/Education Requirements:

• Experience working in an expediting capacity.
• Strong time management and multi-tasking skills.
• Knowledge and experience collaborating with carriers to coordinate shipments.

Other Requirements:

• Must be able to communicate effectively with customers, sales representatives, and coworkers in a professional manner.
• Other duties as assigned.