Email Marketing Coordinator

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

About this Opportunity:

We are seeking an Email Coordinator to support the planning, execution, and performance tracking of our email marketing program. This role is an exciting opportunity for a detail-oriented and collaborative marketer with a passion for customer engagement and digital marketing. This position will work closely with cross-functional teams to ensure timely and accurate delivery of campaigns that align with our brand and business goals.

What you'll do:

• Assist in the day-to-day execution of email marketing campaigns, including building, testing, scheduling, and deploying messages.

• Ensure campaigns are executed accurately and follow brand guidelines and best practices.

• Coordinate with Marketing, CRM, eCommerce, Stores, and Customer Service teams to support messaging calendars and campaign alignment.

• Support the planning process by helping gather content and ensure email tactics are incorporated into the integrated marketing calendar.

• Help implement segmented, multi-touch campaigns tailored to different stages of the customer lifecycle using available tools and technology.

• Track performance of email campaigns by preparing weekly and quarterly reporting on KPIs including open rate, click rate, conversion rate, opt-out rate, and revenue.

• Assist with A/B testing setup and basic performance analysis to contribute to continuous improvement efforts.

• Maintain up-to-date campaign documentation, including calendars, briefs, and results summaries.

• Ensure compliance with marketing regulations and internal standards including CAN-SPAM, GDPR, and CCPA.

• Support additional email campaign needs for Trade, Wholesale, and Contract teams as required.

• Evaluate opportunities to expand beyond e-mail and broaden scope to SMS management.

• Stay informed on industry best practices and emerging trends in email marketing.

Requirements:

• BA/BS degree required.

• 1-2 years of email marketing experience, ideally for a retail or eCommerce brand.

• Familiarity with email marketing platforms and basic understanding of segmentation, testing, and customer journey flows.

• Highly detail-oriented with strong organizational and time management skills.

• Excellent communication skills, both written and verbal.

• Comfortable working cross-functionally and managing multiple projects simultaneously.

• Analytical mindset with an interest in learning how to use data to improve performance.

• Basic knowledge of HTML and SQL is a plus.

• Experience with CDPs or CRM platforms is a bonus.

• Willingness to occasionally support campaigns outside of traditional office hours when needed.

Who We Hire?

Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.