Service Desk Analyst

TEKsystems
$16.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Apr 13, 2025
Description Our client is looking to add a Service Desk Technician to their Help Desk team. This will be a 6 month contract with the high possibility of extension/consideration for conversion. Our client currently uses a managed service partner for most of their Service Desk Operations, and are bringing this back in house. This role will be first level phone support for all end user issues over phone, email, and chat. Our client uses the ServiceNow ticketing system. 0365 Active Directory This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal. OUR STORY: Our client currently has approximately 15 TEKsystems contractors on the ServiceDesk and has extended this team out for the last few years. They have grown the ticket and user base that this team is responsible for and are looking to provide a model to build out tiers and career paths across our clients Infrastructure team Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, windows 11, Windows, Technical support, Phone support, Servicenow, Hardware, Ticketing system, Service Additional Skills & Qualifications Additional Skills & Qualifications 0365 Active Directory This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oshkosh,WI. Application Deadline This position is anticipated to close on Apr 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.