Social Operations Specialist

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Specialist, Social Media Operations role is responsible for managing the lifecycle of social media creative jobs, ensuring seamless execution across all phases from planning to delivery. This includes close collaboration with cross-functional teams, managing complex timelines, coordinating resources, and tracking all project milestones. The role is inclusive of operation duties that are essential to enabling the efficient production of content, including influencer-created assets, while ensuring alignment with business objectives. The specialist should have a deep understanding and knowledge of paid social media, influencer and creative.

What You Will Do

• Develop and maintain project timelines for all social media creative jobs, from strategy briefing to concept reviews to production kickoff and post-production to final delivery.
• Actively track milestones such as; briefing deadlines, shoot schedules, media delivery deadlines, leadership and cross-functional partner reviews adjusting when necessary to keep projects on track.
• Organize and facilitate all creative milestone meetings including holding agenda for 2x weekly reviews with senior leadership.
• Take meeting notes and circulate feedback recaps for creative reviews and kickoffs.
• Organize all jobs in MAS planning and any new systems implemented (Monday.com)
• Ensure all social and influencer assets are hosted in figma and searchable to organization.
• Manage cross-functional meetings between strategy, ADs, producers to ensure process and timelines are being upheld.
• Input WedIDs and linking, create product pools to provide a seamless experience for the customer for all social and influencer content.
• Ensure team has necessary seasonal toolkits, imagery and vendor provided assets for projects.
• Provide support to solve inaccurate or missing information from MAS briefs (i.e. images, copy, promotional offers, product details etc.)
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• 3-5 years of relevant project management experience in social media or retail marketing.
• Experience using project management tools including Monday.com, MAS planning or other comparable saas platforms.
• Experience managing social media paid campaigns
• Understanding of creative requirements for social media ad units across platforms including Facebook Ads, Instagram Ads, Snapchat, YouTube, Pinterest and TikTok
• Experience using creative software such as Figma, Adobe Creative Suite
• File and Asset Management experience through Microsoft exchange, google docs, Figma
• Strong communication and problem-solving skills
• Attention to detail and organizational skills

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

MARKETING00