Representative Heavy Maintenance

Position Summary

The Representative Heavy Maintenance is present and responsible for quality and oversight of all maintenance actions accomplished on JetBlue aircraft during heavy maintenance service, modifications, delivery, paint restoration, retirement, and lease return events. The Representative Heavy Maintenance interfaces with JetBlue Material, Planning, Quality Control, Engineering, Maintenance Control, and our business partners to address all maintenance and quality requirements during a scheduled aircraft heavy maintenance service event.

Essential Responsibilities

• Attend on-site daily status meetings and report on execution of the maintenance service events conducted by the Maintenance Repair Overhaul (MRO) provider
• Liaise with the MRO for all quality, planning, material, and technical requirements of the service
• Review non-routines and provide analysis of required hours, repair scheme, and impact to plan for repairs to control cost and prevent production delays
• Review and audit Engineering Orders (EOs), Engineering Authorizations (EAs), Technical Service Instructions (TSIs), routine and non-routine work cards for completeness, technical content, Required Inspection Item (RII), Maintenance Reliability Reports (MRRs) and all compliance requirements per the airworthiness agreement and/or the General Maintenance Manual (GMM)
• Ensure all JetBlue serviceable parts tags (MX-41) are present for each rotable and repairable component changed during the check
• Generate daily reports to accurately communicate the timely status of JetBlue aircraft with particular emphasis on delay cause, duration, and span impact
• Review engineering and material requirements for aircraft heavy maintenance service events
• Provide oversight of JetBlue Continuous Airworthiness Maintenance Program (CAMP), Airworthiness Agreements, and JetBlue GMM
• Complete daily aircraft walk-around to ensure the following; Safety and Quality Protocols are maintained, "Safety of Flight" issues are addressed and documented, full understanding of major repairs being performed, and critical path/constraints have been identified
• Initiate damage reports during instances of ground damage
• Ensure maintenance is performed in accordance with JetBlue policies and procedures
• Provide Out-of-Service (OOS) support as required
• Submit twice daily Out of Service aircraft report with emphasis on Estimated Time of Return (ETR) date and time, critical path, and parts issues
• Maintain aircraft logbook and ensure Maintenance & Engineering (M&E) system is updated and completed correctly for each heavy maintenance service event
• Responsible for the review of the final work package prior to signing the Airworthiness Release
• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate
• Five (5) years' work experience in aircraft maintenance
• One (1) year of heavy check experience
• Working Knowledge of Part 121 Federal Aviation Regulations
• Ability to travel to MRO Business Partner (BP) Facilities for extended periods of time, including outside the US
• Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways' insurance standards
• Available for overnight travel (100%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor's degree in business administration or maintenance management
• Airbus A320/321 and/or Embraer 190 knowledge and experience
• IAE V2500 and/or CF34 knowledge and experience
• Proficient with Microsoft Office Suite and Adobe Acrobat
• Excellent verbal and written communication skills
• Working knowledge of Company manuals
• Strong analytical abilities
• Strong negotiation skills
• Solid team and people skills
• Ability to guide and attend to the needs of the support team

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, Security Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
• Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Position is at one of the MRO Business Partner (BP) locations, which is not at a JetBlue Maintenance City - travel is required to this location
• Combination of office and aircraft heavy repair facility floor environment
• Outdoor environment which may present weather variations and elevated noise levels
• Requires irregular work hours and demands of your time, including work in different time zones
• Requires travel to different Maintenance Repair Organization providers as the needs of the service dictates
• Must be able to be on the road for extended periods of time and to cope with and respect foreign customs and cultures

Physical Effort:

Light physical effort is required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)