Pharmacy Tech Clinical Coordinator - Extencare - FT

General Summary of Position

The Pharmacy Technician, Clinical Coordinator serves as a crucial link between healthcare providers, patients, payors and pharmacies, facilitating seamless communication and coordination to ensure optimal patient care. The Clinical Coordinator may assist in all areas of clinical operations, including benefits investigation, prior authorization, copay/foundation assistance, onboarding new patients, delivery coordination, drug replacement services and telephonic outreach for prescription refills.

Primary Responsibilities:

• Streamline the complex process of ensuring access to prescribed medications, catering to patients with unique healthcare needs.
• Assists healthcare providers in navigation of the prior authorization and appeals process; researches, documents, and submits appropriate information to insurance payors; resolves issues and discrepancies, and follows each through to completion.
• Fosters strong relationships with healthcare providers, including physicians, nurses, pharmacists, and payors to facilitate efficient communication and coordination of care.
• Proactively tracks patient refills coming due, proposes orders to providers, escalates clinical issues to a pharmacist as required, performs outreach to patients to ensure coordination of all aspects of medication management.
• Researches options for copay / foundation assistance, drug replacement services and patient financial counseling; facilitates enrollment and / or connects patients to available resources.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• High School Diploma or GED required

Experience

• 3-4 years Pharmacy Technician experience in a retail, mail order, or specialty pharmacy required and
• 1-2 years Customer service or equivalent experience preferred

Licenses and Certifications

• PTCB - Pharmacy Technician Certification Board Must have successfully completed the
  pharmacy technician certification through the
  nationally accredited certification examination of
  PTCB (Pharmacy Technician Certification Board) Upon Hire required or
• Successful completion of the ExCPT (Exam for the Certification of Pharmacy Technicians)
  Upon Hire required and
• Pharmacy Technician licensure or registration as required by the state in which the pharmacy is located Upon Hire required

Knowledge, Skills, and Abilities

• Basic computer skills
• Basic math skills
• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent problem solving skills

This position has a hiring range of $22.04 - $38.41