New

Client Systems Analyst II

WPS Health Solutions
dental insurance, paid time off, 401(k), remote work
United States, Connecticut, Bridgeport
Apr 11, 2025
Description Role Snapshot Ensure new software systems and changes meet all required business needs by participating in testing efforts related to successful implementation of user-facing software application development projects, new system applications, system modifications, business impacting interface changes, and system maintenance. Conduct analysis and triage of user facing system issues and resolve or triage for additional research. Salary Range $60,000 - $70,000 The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience. Work Location This role is open to remote work for this opportunity in the following approved states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin Core components of this opportunity include the ability to: Develop and maintain automation workflows using UI Path to optimize business processes. Create and manage Excel Macros (VBA) to support data analysis and reporting automation. Work with delivery teams to test applications and systems Ensure changes to the systems meet user expectations Identify, review, document, and report defects. Participate in design reviews and provide input on requirements, product design, and potential problems. Intake production issues from call center, research and provide coaching/assistance, or file ticket for production issues. How do I know this opportunity is right for me? If you: Are comfortable working closely with leaders, stakeholders, and Scrum teams to understand change in systems and processes. Like to analyze and breakdown changes and enhancements to be converted to testing objectives with a high level of attention to detail. Have utilized various testing techniques to create efficient and effective Test Plans and Test Cases with unique steps and definitive expected results. Enjoy participating in test plan and test coverage review sessions to ensure appropriate coverage of all requirements. Can log bugs with ample detail around the steps to reproduce. Would enjoy creating and maintaining traceability matrices showing end-to-end testing process from requirements through workflow linkages, providing for quick remediation of bugs and determination of end user impacts. Can identify and utilize risk analysis in test planning and prioritization. Are able to recognize and explain opportunities for test automation. Want to quickly learn new systems and technology. Are able to motivate others, communicate with confidence, clarity, and sound reasoning when discussing concerns, ideas, and suggestions with all levels of staff and management. Possess an understanding of the software development lifecycle, particularly how appropriate testing and deployment activities are embedded in an Agile methodology. What will I gain from this role? Working in a continuous performance feedback environment. Experience working on a software testing team, with the backing and support from ground-floor to executive-level employees that are driven to achieve and maintain quality standards. Growth within an environment of hardworking individuals with diverse IT backgrounds and skillsets. Experience working in a growing Agile Scrum environment with partner teams working in other various styles of Agile. Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries. Minimum Qualifications Bachelor's Degree in related field or equivalent post high school and/or related work experience 3 or more years of experience at a Health Insurance enterprise Preferred Qualifications 1 or more years of experience with Software system testing and /or software configuration within a healthcare organization 3 or more years working on test teams and/or project work 2 or more years in a process/quality improvement or system configuration and testing position working within a SDLC (Software Development Life Cycle) Advanced software testing certifications Remote Work Requirements High speed cable or fiber internet Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net) Please review Remote Worker FAQs for additional information Benefits Remote and hybrid work options available Performance bonus and/or merit increase opportunities 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately) Competitive paid time off Health insurance, dental insurance, and telehealth services start DAY 1 Professional and Leadership Development Programs Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml) Who We Are WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready. Culture Drives Our Success WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition Sign up for Job Alerts FOLLOW US! Instagram LinkedIn Facebook WPS Health Blog Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)