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Senior Business Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Apr 10, 2025 | |
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OverviewWe are looking for a Senior Business Program Manager on our Continuous Improvement team in the Monetization + Business Planning organization to help Microsoft lead the world into a new era of experiences powered by artificial intelligence. Microsoft's Monetization and Business Planning team is at the heart of transforming products and services into value for customers and partners while driving growth for Microsoft. As a Senior Business Program Manager on the Continuous Improvement team, you will own the incident management (ICM) program for pricing and billing challenges across all products in the company's broad portfolio, such as Azure, Dynamics 365, Microsoft 365, Microsoft Defender, Azure, Power Platform, Windows, and our artificial intelligence services such as Copilot. You will collaborate with engineering, product business planners, finance, product marketing, and senior leaders to deeply understand, fix, and prevent issues impacting enterprise, public sector, and commercial customers, and Microsoft's internal teams. You will also both drive and contribute to initiatives to improve our ability to deliver launches quickly and efficiently, without sacrificing quality. As a critical member of the Continuous Improvement team, you will help to foster a lean culture where we have a common belief that improvement is always possible and create a shared sense of responsibility and optimism and a constant desire to learn as individuals and as an organization. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDefine, execute, and manage the process used to swiftly mitigate issues of varying levels of impactMap and analyze the process used to fix issues; identify and drive improvements leveraging Lean methodologyAnalyze the root causes of issues to deeply and unemotionally understand the truth of why they occurWork with process and engineering SMEs to define and execute workstreams to prevent issues moving forwardMeasure and report on incident metrics at both leadership and granular altitudesRepresent Monetization and Business Planning organizations in executive forums to drive understanding and accountability with both business and engineering teamsDrive and contribute to other projects to continuously improve product launch processesEmbody our Culture and Values | |