Sales Administration Support 3

With nearly 80,000 employees globally, Kyocera is a leading manufacturer of high-tech ceramics used in various industries, including aerospace, automotive, Medical applications, and semiconductor processing. Our innovative materials are found in everything from smartphones to space shuttles! Check out our profile video!

Look at these PERKS!

• Competitive pay, benefits, and hours
• 120 hours of vacation accrued per year to start (that's 3 weeks/year for regular 8-hour shifts!)
• 10 Paid Holidays per year
• 401(k)
• 401(k) company match
• Pension
• Medical insurance
• Dental Insurance
• Vision insurance
• Life insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Flexible schedules
• Tuition reimbursement

We have a long-tenured staff (many with over 30 years of service!), a vital company mission, and an excellent benefits package that includes Medical, Dental, Vision, Life Insurance, Paid time off to Volunteer, paid Leave options, Tuition Reimbursement, an employer-paid Pension and a 401(k) with both Roth and a healthy company match. Many of our larger locations also feature onsite gyms, walking tracks, exercise rooms, and even employee gardens.

We strive to have a diverse workforce of people from all backgrounds, including minorities, women, and veterans, who bring their experience to support the innovation and quality that Kyocera is known for.

Kyocera International, Inc. also has a robust corporate culture and philosophy based on the experiences and writings of our founder, Dr. Kazuo Inamori, which you can learn more about here: https://global.kyocera.com/inamori/philosophy/. Our company motto is "Do the right thing as a human being," and we try to use that in our decision-making constantly.

Pay Range - $44,446 - $68,378 (Actual base pay based on factors such as relevant experience, education, market, qualifications, and skills)

GENERAL DESCRIPTION OF POSITION
The Sales Admin Support 3 will support the sales department with order entry and responses for potential customer. They may also serve as an interface between sales, production, and customers to ensure customer orders are processed in a timely manner.

REQUIREMENTS
High School Diploma/GED required. AA preferred
5 + customer service or related experience, in a technical industry
Strong interpersonal and communication skills- both verbal and written
Demonstrated experience with analysis and problem solving
Ability to interact effectively with customers, providing a high level of customer service.
Eligible to work in an ITAR Environment
Intermediate computer skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Executes assigned customer service tasks following company standard policies and procedures.
2. Develops individual knowledge and supports efforts, under indirect supervision, to meet customer needs. May train other less experienced sales administration support team members.
3. Performs wide variety of administrative duties, including organization of supporting documents necessary for the order process, quoting, cancellations, scheduling, and reporting. Will manage order processing in SAP and generate reports as needed.
4. Under limited supervision, acts as customer contact to include, but not limited to, pricing confirmation and logistics scheduling. High volume email communication with the customer and sales team.
5. Will be comfortable reviewing terms and conditions, then follow through with customers, production, and sales team. Identify errors or mis application of terms.
6. Performs wide variety of administrative support as needed to the Sales team.
7. Provides daily customer service and support with accuracy and professionalism.
8. May create process or SOP manuals for department as needed.

Perform any other related duties as required or assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to walk; and occasionally required to stand.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.

ENVIRONMENTAL CONDITIONS
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.

ADDITIONAL INFORMATION
The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. This position may require exposure to information subject to US Export Control regulations, i.e.: the International Traffic and Arms Regulations (ITAR) or Export Administration Regulations (EAR). All applicants must be US persons within the meaning of US regulations.

Kyocera International, Inc. values diversity in its workforce, and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Kyocera International, Inc. Human Resources team directly.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.