Customer Service Representative

Staffmark Group
$20.50-$20.50
vision insurance, 401(k), employee discount
United States, New York, Lockport
Apr 07, 2025
Are you a detail-oriented, organized, and proactive professional ready to take your career to the next level? Join our dynamic team as a Customer Service Representative and become an essential part of a company that values collaboration, innovation, and growth. Schedule: 3:00pm - 11:30pm, Monday - Friday Pay rate: $20.50/hr. Essential tasks: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders Qualifications: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: High school diploma or equivalent 1 year of related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations We offer medical, dental, and vision insurance, life and disability insurance, weekly pay, 401k options, referral bonus potential, employee discount programs, unmatched professional development, and more! Ready to be part of a company that values your skills and dedication? Click "Apply Now" - we're excited to meet you! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.