Senior Desktop Administrator

In this role, you can enhance UBB's IT landscape and play an essential role in shaping user experiences across the organization. As a Senior Desktop Administrator, you'll engage with cross-functional areas, empowering others through your technical knowledge while driving initiatives that boost overall service quality, productivity, efficiency, and operational excellence for all team members. Your proactive approach will be instrumental in anticipating challenges and implementing innovative solutions that support organizational goals. Apply today and make a significant impact within a forward-thinking environment that prioritizes both technology and teamwork.

Position is on-site at our Bloomington office. Work from home opportunities may be available after initial training period.

Essential Responsibilities

• Installs, updates and supports all network devices (including servers, workstations, printers, telephones, network components, multi-function copiers and fax machines).
• Identifies, evaluates, and successfully implements hardware and software solutions.
• Troubleshoots network, hardware and software issues and serves as first level internal escalation for issues received, to help address and resolve issues in a timely manner.
• Coordinates and escalates issues effectively with appropriate IT staff or third party vendor assistance for problem resolution.
• Installs, configures, upgrades, migrates and supports workstation software (including Windows and Microsoft Office) for organizational workstation users.
• Manages workstations and Users in an Active Directory environment (joining workstations to the domain, creating user profiles, etc.).
• Assists in Desktop, Laptop, Mobile and software setup and deployment tasks.
• Responds proactively to incoming calls to the Service Desk via software, telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
• Strives to meet or exceed UBB's IT Service Level Objectives for problem response and resolution timeframes.
• Conducts systems management tasks, such as creating and maintaining current system images.
• Identifies problem areas and helps devise and deliver solutions to enhance quality of service and prevent future problems.
• Assumes responsibility for primary technical expertise on assigned systems and provides escalation support for those systems as UBB's subject matter expert (SME).
• Tracks hardware/software and inventory/assets.
• Monitors and manages printer supplies (orders items from vendor, troubleshoots, repairs, etc.).
• Acts as secondary contact for Systems Administrator activities.
• Performs system administration functions for companywide e-mail and phone systems.
• At the request of Operations or Consulting Services, assist them in providing technical support to UBB's outside clients.
• Assists in coordinating security related activities with the Security Officer (reporting non-compliant emails, managing access cards).
• Provides technical mentoring and on-the-job training for other Desktop Administration staff.
• Recommends and helps develop and implement end user training to increase computer literacy and self-sufficiency.
• Develops documentation for supported systems.
• Participates in Tier I after hours on-call rotation as scheduled.

Knowledge, Skills & Abilities

• Three or more years Microsoft technologies (OS, Active Directory, network, internet, office) administration and support experience
• Associate degree in MIS or related field preferred
• Industry Standard technical certifications preferred, and the commitment to keep certifications current
• Excellent professional customer service skills, including phone support skills, interpersonal communication skills and written communications
• Broad working knowledge of a wide range of IT systems, including networking, servers, various brands of computers and cell phones
• Highly developed time management skills, and the ability to effectively manage multiple priorities to meet operational timeframes
• Proven ability to work independently, and to exercise initiative and independent judgment in technical efforts
• Ability to manage multiple steps and phases of a project, from initiation to completion, with minimal direct supervision

Benefits

• Medical, Dental, and Vision
• HSA with a generous company contribution
• Medical and Dependent Care Flexible Spending Accounts
• 401(k) plan with a 3% company contribution, plus up to an additional 1% match -Roth option available
• 12 Paid holidays

To continue to learn more about our superior benefits package and apply for this position, please visit our Careers page at https://www.ubb.com/about-us/careers.

Pay Range

• $50 - $27.50 hourly; depending on education, qualifications, experience
• Annual bonus target: 6% of annual pay dependent on company and personal performance

Headquartered in Bloomington, MN and chartered in 1975, United Bankers' Bank (UBB) is the nation's first bankers' bank. Today, UBB has over $1 billion in assets, and is a trusted correspondent banking partner to over 1,000 community banks from the West Coast to the Great Lakes and South Atlantic. Our "First for Your Success" motto is a guiding principle that establishes the success of each and every customer and UBB employee as our number one priority.

United Bankers' Bank is an EEO/AA employer: All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law.